Waiting 4 days for feedback

I have never been so upset at Absa workers. Westgate lower lever staff has no competency at all. My first account was with United bank (1979) and they then change to Absa. I am a pensioner and app**** for a short term loan on 15 December 2015, where I was assisted by a consultant (Tsefo) their was some issues which the loan and it wasn't approved immediately and Tsefo said he will approach the branch manager. I called on numerous occasions with no response from the consultant. The secretary or receptionist(Diane) told me that he will call me back after closing time as he is the only consultant that was on 18 December 2015. Im still waiting for that call This morning I went again to the branch where I was told that Tsefo is not at work today and that I will be assisted. Nor the reception (Diane) or anybody assisted me. Eventually got up and left the bank. I hope that I will get some feedback from Absa. This is the last time Absa Westgate lower level has ever seen me...I am in a good mind to change my account to another bank...totally disgusted in Absa client service...