Waiting 3 months to finalise a claim!!!

<p>Claim number - ********** </p> <p> </p> <p>I understand that Hector is in charge of this claim...</p> <p> </p> <p>Claim was submitted with Absa insurance 14th of December 2016! A storm and rain caused some leakages to our property. For the past 3 months the damages are getting worst and worst everytime it rains!!!</p> <p> </p> <p>Why is this claim taking so LONG to be settled!</p> <p> </p> <p>After numerous phonecalls and holding the line for up to 35minutes when we call Absa customer services this claim has NOT been settled yet!</p> <p> </p> <p>I get promises that Absa will phone me back... Absa NEVER phoned me ONCE!!!!</p> <p> </p> <p>I am fedup now!!!! We want to settle our claim after 3 MONTHS!!!!!</p> <p> </p> <p>Yesterday after a holding the line AGAIN for 30 minutes, I was promised a manager will speak to me! I am still waiting!!!</p> <p> </p> <p>Then I was told that the damage amaount is to high and someone will be sent out to check if it was neglect on our side!!!!! After 3 months obviously the damages are getting WORST and WORST everytime it rains!!!!!</p> <p> </p> <p>We have been insured with ABSA for 8 years! We NEVER CLAIMED ONCE! This is our first time and now this?????!!!!!!!!!!!!!!!!!!!!!!</p> <p> </p> <p>Poor, pathetic service ABSA INSURANCE!!!!!</p> <p> </p> <p>Anneska</p> <p> </p> <p> </p>