Waiting 3 months for a credit card

I app**** online for a credit card with Virgin Money on the 22nd September, the application did not go through so I contacted the customer services via email and was told to contact Transunion as they cannot assist with further information. I contacted Transunion whom provided me with a good credit record. I forwarded this to the customer service at Virgin Money to which I was then asked to send my pay slips and bank statements which I immediately sent. I had not received a response by 1st December so I sent a follow up email to which I was told I will receive a response in 2 days. I still did not receive a response so I followed up again and was asked for my pay slips and bank statements AGAIN! I sent this immediately and up until today - THREE MONTHS after my initial application - I have no feedback from Virgin Money. My husband generally makes phone calls for me as I cannot speak on the phone - unfortunately Virgin Money refused to provide him with any information.<br> <br> They cannot provide me with a reason as to why I cannot apply online - I have a good credit rating from Transunion and Experian and I have a good stable income.<br> <br> Please can someone from head office email me.