IS
Irfaan S

1 reviews | Active since Oct 2015

01 Mar 2016, 16:39

Waiting 2 months for my Loan Application

I've app**** for a Business Loan about months ago at the Claremont Branch in Cape Town.<br> <br> They promised that it will take 1 day to approve the loan.<br> <br> My initial banker was John Hawkins, however, he's gone on leave and now my banker is Wayner Kader.<br> <br> I don't have any issues regarding the services of Claremont Branch, it is the Credit Department that I have problems with.<br> <br> I've been John and Wayne every morning and afternoon for feedback, but none was forth coming.<br> <br> I've decided to call the Credit Department Call Center, but was given the run-around of aabout 2 people.<br> <br> I've lodged a complaint with the Complaints department now.

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Replies (1)
Absa
Absa's reply02 Mar 2016, 11:15
Official
Hello Irfaan.Sulaiman,

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd