Waiting 2 monhts for SharpID payment to reflect, Absa taking there time.

I made a SharpID payment from my Nedbank acc to my Absa acc on 26 June23. Money went missing by Absa. On 1 September Thumla Khathi from specialized services at Absa confirmed that Absa did indeed receive the money and the amount will be transferred to my account within 48 hours. So....... I do a 30 min ShapId payment but Absa will pay me after more that a month back within 48 hours?? Today is the 12th of September and the money is still not reflecting. Nedbank has followed up with Mrs Thumla every 3 days from the 1rst but to no avail. What great service hey??? Once they got you they just don't care about you anymore!!