Waited for 2 weeks for a credit card !!!!so dissapointed to ABSA

i app**** for a credit card online on the 8th of which firstly the quotation was a expired on the 12th then they told me to re-app**** of which i did app**** and sent all the documentation to their email,i went in the branch in Maponya saturday to find out if whats going on and find out if my fica details were updated as i stae=rted at main street branch in jhb where they advised mw they cnt proccess anything as i have an account which is dormant has to close it first. and i was told i must expect a call as soon as they cant do anything as this is online application,until now no call no credit card no thing!!!! because of their long delay i asked the lady in the branch to assist me with a loan consolidation as i have a loan with other bank ,unfortunately it was not successfully because of this credit card that i lying there at absa which i cnt get hold og ,i wanted to switch my salary to absa but with their poor service i cannot do so its clear that they have a lot of applications and clients as they cnt attend to any customers quiery.i do not want the credit card anymore as i waited forever!!!! i want a loan consolidation ,why will you wait 2 good weeks for a credit at absa!!!of which with other banks you get it immidiately without any struggles