IL
Irene L

1 reviews | Active since Nov 2020

02 Nov 2020, 14:47

VR Mall Joburg - excellent service!

After many calls and unsuccessful e-mails I found an ABSA employee who truly went the extra mile! Marius from VR Mall branch took it upon himself to help me and my elderly parents at a crucial time in their retirement, and kept calling back to see that all was well. We couldn't have done it without you! Thank you for making business personal and making us feel like valued customers and not a name on a screen.

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Replies (1)
Absa
Absa's reply02 Nov 2020, 16:50
Official
Dear Irene,

It is so pleasing to receive complimentary remarks about exceptional service receied from Marius. Thank you so much for taking time to share this experience with us. We will communicate your appreciation to Marius and management. Thank you.

Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd