VMSA credit facility terms breach
After calling their customer care line, I was told I will not be issued a new credit card (current one has expired) due to VMSA terminating their partnership with ABSA. Is it fair that i continue to be charged interest for a credit facility I can no longer use? I will no longer be making payment towards my balance.
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Replies (5)
Absa's replyOfficial
17 Dec 2020, 07:46Hi there Sherwin G
Thank you for the posting.
We will respond on your post via email.
Trust all to be in order.
KInd regards
The Virgin Money Team
Thank you for the posting.
We will respond on your post via email.
Trust all to be in order.
KInd regards
The Virgin Money Team
Absa's reply17 Dec 2020, 07:46
Official
Hi there Sherwin G
Thank you for the posting.
We will respond on your post via email.
Trust all to be in order.
KInd regards
The Virgin Money Team
Thank you for the posting.
We will respond on your post via email.
Trust all to be in order.
KInd regards
The Virgin Money Team
's updateReviewer Update
09 Jan 2022, 16:00Its been more than a year now and we have not come to a conclusion on this matter. I will be escalation this to the ombudsman.
's update09 Jan 2022, 16:00
Reviewer Update
Its been more than a year now and we have not come to a conclusion on this matter. I will be escalation this to the ombudsman.
Absa's replyOfficial
10 Jan 2022, 11:59Dear Sherwin, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***1. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply10 Jan 2022, 11:59
Official
Dear Sherwin, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***1. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's replyOfficial
10 Jan 2022, 17:56Dear Sherwin,
Please be advised that we sent an email to the email address *** requesting you to please confirm your ID number as well as the Virgin Money Credit Card number for us to assist you.
Please be advised that we sent an email to the email address *** requesting you to please confirm your ID number as well as the Virgin Money Credit Card number for us to assist you.
Absa's reply10 Jan 2022, 17:56
Official
Dear Sherwin,
Please be advised that we sent an email to the email address *** requesting you to please confirm your ID number as well as the Virgin Money Credit Card number for us to assist you.
Please be advised that we sent an email to the email address *** requesting you to please confirm your ID number as well as the Virgin Money Credit Card number for us to assist you.
Absa's replyOfficial
11 Jan 2022, 16:17Dear Sherwin Gunpath,We refer to the above and note that we have not received a reply from you. We understand that you may be occupied at the moment and therefore request that at your most convenient time, reply and provide the requested information. Please be advised that we will be closing the case because we did not receive the requested information. While we close the case, please be informed that we will still attend to your matter as soon as the requested information has been received.Looking forward to hearing from you soon.
Absa's reply11 Jan 2022, 16:17
Official
Dear Sherwin Gunpath,We refer to the above and note that we have not received a reply from you. We understand that you may be occupied at the moment and therefore request that at your most convenient time, reply and provide the requested information. Please be advised that we will be closing the case because we did not receive the requested information. While we close the case, please be informed that we will still attend to your matter as soon as the requested information has been received.Looking forward to hearing from you soon.