MS
Marius S
1 reviews | Active since May 2019
01 Sept 2022, 06:09
Viva ABSA. Are you sure you aren’t Gupta owned???
This must be at least the 10th complaint that I’ve submitted against ABSA Private Bank without a single thing being done from their side.
ABSA Private Bank charges a fee of almost R500 for a service that does not exist.
I have no “private banker” as advertised and for what I am paying for.
I have not received a single service as advertised and what I pay for.
When joining the Bank they promise you the moon and the stars and after that you will never be able to reach them or even hear from them again.
Viva ABSA. Are you sure you aren’t Gupta owned???
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Replies (6)0
Replies (6)MS
Marius S's updateReviewer Update
01 Sept 2022, 13:46Yes Lebogang you’ve been saying the same thing for months!!!!!!!
MS
Marius S's update01 Sept 2022, 13:46
Reviewer Update
Yes Lebogang you’ve been saying the same thing for months!!!!!!!
MS
Marius S's updateReviewer Update
02 Sept 2022, 06:24This is exactly my problem with you. You send these automated replies and you leave it at that. Is that what a private bank client is paying almost R6000 a year for??? You have absolutely no form of customer service. To highlight this once again - yesterday I app**** for a product with ABSA. I received an confirmation that the product was successfully loaded to my account and yet there is nothing!!!!!! So please please please explain to me how you are going to justify this with one of your automated replies and leave it at that. You are the mirroring image of this *******ed government and it is not even a surprise that there is no such thing as pride in your work (customer care) or ANY self respect or even dignity from ANY ABSA representative!!!!!!!
MS
Marius S's update02 Sept 2022, 06:24
Reviewer Update
This is exactly my problem with you. You send these automated replies and you leave it at that. Is that what a private bank client is paying almost R6000 a year for??? You have absolutely no form of customer service. To highlight this once again - yesterday I app**** for a product with ABSA. I received an confirmation that the product was successfully loaded to my account and yet there is nothing!!!!!! So please please please explain to me how you are going to justify this with one of your automated replies and leave it at that. You are the mirroring image of this *******ed government and it is not even a surprise that there is no such thing as pride in your work (customer care) or ANY self respect or even dignity from ANY ABSA representative!!!!!!!
MS
Marius S's updateReviewer Update
03 Sept 2022, 05:57This again just highlights the fact that there exist no such thing as a private banking service !!! You advertise and charge for a priority banking service and yet you send me an email that you will only attend to my problem on Monday even though I already received an email on Thursday that my application was successful and loaded to my account!!!!! Wow again what awesome service!! Well what did I expect it is weekend after all and this is not a service that I am being charged more than R6000 a year for!!!!!!!!!!
MS
Marius S's update03 Sept 2022, 05:57
Reviewer Update
This again just highlights the fact that there exist no such thing as a private banking service !!! You advertise and charge for a priority banking service and yet you send me an email that you will only attend to my problem on Monday even though I already received an email on Thursday that my application was successful and loaded to my account!!!!! Wow again what awesome service!! Well what did I expect it is weekend after all and this is not a service that I am being charged more than R6000 a year for!!!!!!!!!!
MS
Marius S's updateReviewer Update
05 Sept 2022, 13:30Just curious when somebody from ABSA PRIVATE BANK is going to attend to my already approved application that is yet to reflect on my account??????????
MS
Marius S's update05 Sept 2022, 13:30
Reviewer Update
Just curious when somebody from ABSA PRIVATE BANK is going to attend to my already approved application that is yet to reflect on my account??????????
MS
Marius S's updateReviewer Update
06 Sept 2022, 06:53Good day,
It baffles my mind that each time that this process repeats itself you refer to “investigate”. What are you investigating? The fact that this is now the 10th time I filed the exact same complaint and still you as ABSA haven’t done anything? Or are you investigating why you are charging for a service that does not exist that is again evident from the lack of service you are giving to a private bank client? I put it to you again you advertise a service that does not exist! You charge for a service that does not exist! ABSA Private Bank is a *****.
Again to prove this I refer you to your email that was sent to me on Thursday congratulating me on my overdraft that has been successfully loaded to my account and yet that overdraft is nowhere to be found!!!!!!
I guess you are also investigating this?????
It baffles my mind that each time that this process repeats itself you refer to “investigate”. What are you investigating? The fact that this is now the 10th time I filed the exact same complaint and still you as ABSA haven’t done anything? Or are you investigating why you are charging for a service that does not exist that is again evident from the lack of service you are giving to a private bank client? I put it to you again you advertise a service that does not exist! You charge for a service that does not exist! ABSA Private Bank is a *****.
Again to prove this I refer you to your email that was sent to me on Thursday congratulating me on my overdraft that has been successfully loaded to my account and yet that overdraft is nowhere to be found!!!!!!
I guess you are also investigating this?????
MS
Marius S's update06 Sept 2022, 06:53
Reviewer Update
Good day,
It baffles my mind that each time that this process repeats itself you refer to “investigate”. What are you investigating? The fact that this is now the 10th time I filed the exact same complaint and still you as ABSA haven’t done anything? Or are you investigating why you are charging for a service that does not exist that is again evident from the lack of service you are giving to a private bank client? I put it to you again you advertise a service that does not exist! You charge for a service that does not exist! ABSA Private Bank is a *****.
Again to prove this I refer you to your email that was sent to me on Thursday congratulating me on my overdraft that has been successfully loaded to my account and yet that overdraft is nowhere to be found!!!!!!
I guess you are also investigating this?????
It baffles my mind that each time that this process repeats itself you refer to “investigate”. What are you investigating? The fact that this is now the 10th time I filed the exact same complaint and still you as ABSA haven’t done anything? Or are you investigating why you are charging for a service that does not exist that is again evident from the lack of service you are giving to a private bank client? I put it to you again you advertise a service that does not exist! You charge for a service that does not exist! ABSA Private Bank is a *****.
Again to prove this I refer you to your email that was sent to me on Thursday congratulating me on my overdraft that has been successfully loaded to my account and yet that overdraft is nowhere to be found!!!!!!
I guess you are also investigating this?????
MS
Marius S's updateReviewer Update
06 Sept 2022, 10:10I am giving you up until the end of the business day for my overdraft to reflect in my account where after I will continue with a formal complaint with the banking ombudsman
MS
Marius S's update06 Sept 2022, 10:10
Reviewer Update
I am giving you up until the end of the business day for my overdraft to reflect in my account where after I will continue with a formal complaint with the banking ombudsman