VirginMoney's SUPER tele-consultant, despite ABSA's arrogant apathy

My recent call to VirginMoney Card's call-center regarding login problems, refers.

The very patient, friendly and encouraging tele-consultant, Karabo was the only thing preventing me from throwing serious wobbly at IT protocols in resetting the online login password.

The dilemma that VirginMoney's retreat form the banking sector of late and their current cancellation process of expired Cr cards, is sadly another sign of the decline in confidence in our economy. My problem is surely not unique, in VirginMoney are closing down Credit Cards end feb.2021, BUT cards that expire before then are obviously not being renewed. they are not yet rolling out the automatic transfer to ABSA branded cards, as confidently (% repeatedly) stated on the call-in recording.

They will be loosing loyal customers to other local banks !!

Karabo was client-focused in explaining that situation, as well as patient in ensuring my TEN attempts at re-setting password and eventually being able to log on, was encouraging.

WELL done, Karabo!

Sorry ABSA is not as client-focused and pro-active...

Cummon ABSA, potential clients await...or you also gonna miss that bus ?