JV
Jacques V
1 reviews | Active since Oct 2016
13 Apr 2021, 08:18
VirginMoney to ABSA account switch without approval
Good morning,
As previously email, I asked that my ABSA account be closed. VirginMoney has advertised for month that all accounts will be closed in April. I withdrew my last funds from VirginMoney and even tried to close it online. To my surprise I now have an ABSA account that I never wanted and it is already racking up bank fees. I have no idea where this account cost is from as the account should have been terminated 1 April.
I asked ABSA to close this account now as I will not be held liable for a misunderstanding between VirginMoney and ABSA. I never agreed to my VirginMoney card being transferred to an ABSA card.
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Replies (2)0
Replies (2)
Absa's replyOfficial
13 Apr 2021, 10:31 Dear Jacques Vosloo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***9 Kind regards, Rezona Louw Group Customer Care
Absa's reply13 Apr 2021, 10:31
Official
Dear Jacques Vosloo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***9 Kind regards, Rezona Louw Group Customer Care
JV
Jacques V's updateReviewer Update
13 Apr 2021, 11:50Thank you Rezona Louw and Natasha Groenewald for your help. This was unbelievable service!
I wish I could change service to 5 stars!
I wish I could change service to 5 stars!
JV
Jacques V's update13 Apr 2021, 11:50
Reviewer Update
Thank you Rezona Louw and Natasha Groenewald for your help. This was unbelievable service!
I wish I could change service to 5 stars!
I wish I could change service to 5 stars!