Virgin Money - SureCheck not working

It's been 3 moths and I still can't register for online banking. The issue is that I'm not getting the SureCheck verification message to proceed with the registration process. Below are my ref numbers: INC*** _00D1r1GluM._5001r2P0tVF _00D1r1GluM._5001r2MShwS

Please make contact with me to troubleshoot, or change the verification mechanism to email instead of SMS.