DH
Devlin H

1 reviews | Active since Jan 2011

05 Mar 2015, 09:32

Virgin Money still can't get it right

After my previous post, here's the link if you would like to see (http://hellopeter.com/virgin-money-south-africa/complaints/virgin-money-dont-seem-to-care-***). Virgin money still hasn't given me the TWO cards I asked for. Once again, only ONE card was sent to me. The lady that spoke to me confirmed about 3 times that I would be receiving TWO cards. Courier pitches up with ONE.... I wish I could say I'm shocked. :-(<br> <br> It saddens me that Virgin Money isn't making an effort to better their customer service. I think I should just cancel my card and cut my losses.

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Replies (1)
Absa
Absa's reply05 Mar 2015, 13:21
Official
Hello dhasson,

Thank you for bringing this matter to our attention.

We have escalated the complaint to the relevant manager to investigate and provide us with feedback on the matter.

Regular feedback to our clients is a crucial aspect of our customer service and we will ensure that the matter is being addressed internally.

We apologise for any inconvenience caused.

Regards,

The Virgin Money Team