Virgin money spot useless
I spotted some money on Friday (26 October 2018) but nothing has been transferred more than a week later. The amount is hanging somewhere and the money was deducted from my account. Could you please refund me or send it to the intended recipient.
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Absa's replyOfficial
07 Nov 2018, 14:41Hi Jabulani,
Thanks for your message.
We’re sorry for any inconvenience caused, please continue to bear with us while our support team investigate. For cash-out enquiries relating to money not clearing to your account within expected timeframes, our team need to work with your bank account provider, which can take some time. Please also note that if you’ve entered incorrect banking details, such as the wrong bank or account number combination, the time taken to resolve this will increase significantly. Regards, Virgin Money Team
Thanks for your message.
We’re sorry for any inconvenience caused, please continue to bear with us while our support team investigate. For cash-out enquiries relating to money not clearing to your account within expected timeframes, our team need to work with your bank account provider, which can take some time. Please also note that if you’ve entered incorrect banking details, such as the wrong bank or account number combination, the time taken to resolve this will increase significantly. Regards, Virgin Money Team
Best regards,
Absa's reply07 Nov 2018, 14:41
Official
Hi Jabulani,
Thanks for your message.
We’re sorry for any inconvenience caused, please continue to bear with us while our support team investigate. For cash-out enquiries relating to money not clearing to your account within expected timeframes, our team need to work with your bank account provider, which can take some time. Please also note that if you’ve entered incorrect banking details, such as the wrong bank or account number combination, the time taken to resolve this will increase significantly. Regards, Virgin Money Team
Thanks for your message.
We’re sorry for any inconvenience caused, please continue to bear with us while our support team investigate. For cash-out enquiries relating to money not clearing to your account within expected timeframes, our team need to work with your bank account provider, which can take some time. Please also note that if you’ve entered incorrect banking details, such as the wrong bank or account number combination, the time taken to resolve this will increase significantly. Regards, Virgin Money Team
Best regards,
's updateReviewer Update
07 Nov 2018, 14:52I am not happy with your response. This looks like an automated response. The money has been debited from my credit card and now its almost two weeks waiting for the money. Please give me a clear answer before I consider other steps.
's update07 Nov 2018, 14:52
Reviewer Update
I am not happy with your response. This looks like an automated response. The money has been debited from my credit card and now its almost two weeks waiting for the money. Please give me a clear answer before I consider other steps.