1 reviews | Active since Nov 2018
Virgin money spot money gone
I've sent through several emails, and messages on Twitter with no response.
I tried to top up my wallet on virgin money spot, and the money went off my bank account but my wallet didn't top up. This was done on 1 Nov 2018 and now my money is gone.
This needs urgent attention.
Hi there
Thanks for your message. Sorry to hear this. Please send us your number so we can investigate for you.
You can either email us the details on *** or you can just reply on here.
Sorry for the inconvenience caused
The Virgin Money Spot Team
Hi there
Thanks for your message. Sorry to hear this. Please send us your number so we can investigate for you.
You can either email us the details on *** or you can just reply on here.
Sorry for the inconvenience caused
The Virgin Money Spot Team
Thanks for getting back to us.
Remember that a cash out and top up (via eft into wallet), works in the same principle as an EFT. So it takes 2-3 business days to reflect.
I can see that however the 2 top-ups does exceed the monthly transaction limits (feel free to view these on our website under FAQ's). This means that the transactions have to be manually processed as to confirm the authenticity and that no ***** is taking place.
I have asked the technical team to provide feedback on the status of the processing.
Will revert as soon as I have heard from them.
The Virgin Money Spot Team
Thanks for getting back to us.
Remember that a cash out and top up (via eft into wallet), works in the same principle as an EFT. So it takes 2-3 business days to reflect.
I can see that however the 2 top-ups does exceed the monthly transaction limits (feel free to view these on our website under FAQ's). This means that the transactions have to be manually processed as to confirm the authenticity and that no ***** is taking place.
I have asked the technical team to provide feedback on the status of the processing.
Will revert as soon as I have heard from them.
The Virgin Money Spot Team