RH
Ros H

1 reviews | Active since Jul 2014

09 Feb 2016, 13:47

VIRGIN MONEY SHARES PRIVATE STATEMENT PUBLICLY

I have been complaining about this and never ever get a response. I am actually thinking of writing to the ombudsman for financial services as this is not only a breech of contract but *******. NO Financial institution is allowed to share confidential financial data..There is an email listed on your system THAT IS NOT MINE I NEVER GAVE IT TO YOU!! when I phoned and complained when told this, a manager not a supervisor was going to phone and apologize profusely and FIX your **** up. Instead I have had no feedback. This is totally unacceptable.<br> BEST you phone me asap and and pull finger to fix your stuff up or social media and ombudsman will be getting the full account blow by blow. Very dissapointed and ****ed off client.

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Replies (1)
Absa
Absa's reply09 Feb 2016, 14:23
Official
Hello Rossrules,

Thank you for bringing this matter to our attention.

We take great care with our customer's details. Be assured that this is being dealt with and given urgent attention.

One of our resolution consultants will contact you shortly to resolve your complaint.

Regards,

The Virgin Money Team