Virgin Money's journey of impossible credit

<p>I have been attempting to increase my credit limit for the past two weeks with Virgin Money.</p> <p>At this point it is no longer about the credit but about the insane journey</p> <p> </p> <p><br />Journey started:</p> <p>1. [ 17 Nov] Phone for limit increase, am declined out of hand with no explanation, told to ask "Transunion"</p> <p>2. I phone Transunion and confirm I have a credit rating of 966/999 = Excellent</p> <p>3. [21 Nov] Phone back and ask for explanation given this report - none is given. Instead, I am asked by Agent: Kgano to re-submit my documents as they are not on the system. She informed me that she would let me know once she received the documents</p> <p>4) [22 Nov] Next day, having not hear back re: my documents I am unable to speak with Kgano and deal with the agent Nhlahla. He confirms the documents are still not on the system. He asks to resubmit but with my ID in the subject line</p> <p>5) [25 Nov] Phone to follow up and deal with agent Mapaseka, the documents I have submitted are still not on the system. She finally tells me to submit the documents to a specific limitincrease email address and put my ID number in square brackets []</p> <p>6) [29 Nov] Phone to follow up and deal with Susanne vd Merwe, she finally escalates to the team lead (Solomon) and assures a same day answer</p> <p>7) [2/12] Follow-up to be told by an agent that I have been refered to specialist because I asked for R100,000 limit. However, this was a random number as I was asked to "just give a number". At no point was I informed that if I ask above R90,000 a specialised process would be required</p> <p>8) [7/12] Phone to follow-up, to be told that Susanne had been informed that the limit increase was declined. However, I had received no such proactive communication</p> <p> </p> <p><br /> </p>