sA
sipho A
1 reviews | Active since Aug 2015
08 Nov 2018, 10:28
Virgin money poor service
Virgin money has bad customer services, they blocked my card due to fica requirements then I submitted the the required documents on the 16 of October called them about 4 times till today they haven't helped me, every time I call its different stories, am now tired of calling them because it's clear they don't take their own customers serious, once I finish paying for the card am moving to different service provider
Helpful (0)
Replies (4)0
Replies (4)
Absa's replyOfficial
08 Nov 2018, 10:34Hi there sipho A
Thank you for the posting.
We do apologise for the inconvenience in this regard.
Kindly email us your account details, client code or ID number to *** in order to investigate this for you.
Kind regards
The Virgin Money Team
Thank you for the posting.
We do apologise for the inconvenience in this regard.
Kindly email us your account details, client code or ID number to *** in order to investigate this for you.
Kind regards
The Virgin Money Team
Absa's reply08 Nov 2018, 10:34
Official
Hi there sipho A
Thank you for the posting.
We do apologise for the inconvenience in this regard.
Kindly email us your account details, client code or ID number to *** in order to investigate this for you.
Kind regards
The Virgin Money Team
Thank you for the posting.
We do apologise for the inconvenience in this regard.
Kindly email us your account details, client code or ID number to *** in order to investigate this for you.
Kind regards
The Virgin Money Team
sA
sipho A's updateReviewer Update
08 Nov 2018, 10:40I wrote a review on Twitter and left my details, you guys said you will get back to me but you didn't, is it going to make difference now if I leave my details again?
sA
sipho A's update08 Nov 2018, 10:40
Reviewer Update
I wrote a review on Twitter and left my details, you guys said you will get back to me but you didn't, is it going to make difference now if I leave my details again?
Absa's replyOfficial
08 Nov 2018, 10:43 Hi there sipho A
Thank you for the response.
We will request the details from the Twitter team and confirm soonest.
Regards
The Virgin Money Team
Thank you for the response.
We will request the details from the Twitter team and confirm soonest.
Regards
The Virgin Money Team
Absa's reply08 Nov 2018, 10:43
Official
Hi there sipho A
Thank you for the response.
We will request the details from the Twitter team and confirm soonest.
Regards
The Virgin Money Team
Thank you for the response.
We will request the details from the Twitter team and confirm soonest.
Regards
The Virgin Money Team
sA
sipho A's updateReviewer Update
09 Nov 2018, 09:02Virgin money you just proved my point that you don't care about customer service, yesterday you just rep**** to my comments but no action taken but maybe thats how business is conducted at your institution, as long are making money to hell with customer service
sA
sipho A's update09 Nov 2018, 09:02
Reviewer Update
Virgin money you just proved my point that you don't care about customer service, yesterday you just rep**** to my comments but no action taken but maybe thats how business is conducted at your institution, as long are making money to hell with customer service