Virgin Money Paid Up letter delay - Account paid up in 2017

Item: Absa
Rating: 1
Author: trevor G

I have paid my credit card in 2017 with Virgin Money account number: *** and have until now not received my paid up letter.

My debt counsellor cannot take my account off credit bureau due to Virgin Money’ delay.

I phoned numerous times this week and was told I need to wait 5 – 8 business days.

Please assist me in this regard.

Helpful (0)

Replies (2)

Absa's replyOfficial

27 Jan 2020, 09:45

Hi there

Thank you for the posting.

The letter was emailed as requested.

We do apologise for any inconvenience caused in this regard.

Kind regards

Isobel Paulsen
The Virgin Money Team

Absa's reply27 Jan 2020, 09:45

Official

Hi there

Thank you for the posting.

The letter was emailed as requested.

We do apologise for any inconvenience caused in this regard.

Kind regards

Isobel Paulsen
The Virgin Money Team

trevor G's updateReviewer Update

27 Jan 2020, 10:45

Thanks for the prompt response

trevor G's update27 Jan 2020, 10:45

Reviewer Update

Thanks for the prompt response