Virgin Money don't care

During the last few weeks I made about 8 calls to the Virgin money call centre in order to rectify my card which cannot process online purchases. Everytime I call I have to start my query from scratch. Explaining the whole process. Everytime I'm promised, but because of a lack of integrity from the call centre staff and not keeping their word, they never follow up, and they don't care. I'm constantly being asked to call the ABSA 3D authentication, then the technical department,then back to the call centre. Ive spend hundreds of rands on telephone bills. Each time my card is reset,apparently to be up and working in 24 hours, but every-time...nothing. They said they will follow up and call back and see if I need a new card, but, once again, nothing.....I've tried purchasing on multiple websites without success. This problem has dragged on for a long period now. Virgin just don't care. Ten years ago when Virgin started out I recruited lots of friends to join the Virgin family. Now I will turn around and undo all that. I am one of your oldest customers, but now I'm disgusted with your amateurism. You are doing Sir Richard Branson an injustice Virgin money south Africa!