1 reviews | Active since Jan 2012
Virgin money does not care about customer service
I have been struggling since Monday morning 10 September 2018 at 09:00 (it is now Wednesday afternoon 12:47 - 12 September 2018) to sort out my internet banking profile. My profile was reset due to a technical issue on Virgin Money's side and it is now "impossible" to activate my internet profile.
There are now two complaints regarding this issue with Virgin money (Complaint ********** lodged at 10:14 on Monday 10 September 2018, and complaint ********** 1 lodged on Monday 10 September at 17:17). No person from the technical or complaints department has contacted me with any solution or feedback on the issue yet.
I cannot understand that a company such as Virgin Money can have such a lax attitude regarding customer service.
Hi there
Firstly we would like to apologise for the inconveninace caused in this regard.
We are aware of the matter and this was escalated to our techinal department for urgent assistance and feedback.
Once we have a solution, we will confirm.
Please note that this matter is receiving priority and was escalated accoringly.
Trust we will have this resolved soonest.
Regards
The Virgin Money Team
Hi there
Firstly we would like to apologise for the inconveninace caused in this regard.
We are aware of the matter and this was escalated to our techinal department for urgent assistance and feedback.
Once we have a solution, we will confirm.
Please note that this matter is receiving priority and was escalated accoringly.
Trust we will have this resolved soonest.
Regards
The Virgin Money Team