Virgin Money Card - Incredibly Unhelpful

Good Day. I am most upset with Virgin Money card. I have enjoyed the services of the credit card for many years now without complaint but when I suddenly have an issue, no one can or wants to assist. I recently went to a music concert and chose to take Uber afterwards. After many failed and cancelled trips, my card was incorrectly charged for these trips. Uber has told me that my bank needs to reverse the charges but Virgin Money card tells me that Uber must reverse the charges. It has been over 10 business days and with that money still sitting in a pending status on the credit card. I am shocked and disgusted that Virgin Money card would treat loyal customers in such a way and offer no advice or a way forward. I would rather move my credit card to another bank that would at least offer a better customer service experience.