Virgin Money blame shifting

App**** for a credit card. Got approved. In April 2018. It is nearly July 2018 now and I still can't use my card. Why? Because FICA. Why do I send my documents through and get my card if you don't even FICA me? Called the call centre and I keep on having to go back to ABSA. Neither Virgin nor ABSA actually know the procedure, last time I had to have the documents emailed, now it has to be couriered? Who has time for this? I already paid my activation fee. Either register me for FICA without a hassle as I have already provided the required documents multiple times or pay back the activation fee and get out of my life. I'm sick and tired of this.