VIRGIN MONEY - ARE YOU LISTENING ARE YOU HERE?

I have a complaint about Virgin Money. Unfortunately before I wrote this post I had to select at least one star for its rating. I would have chosen none if that was possible but the only option that was close was 1 star!

I have been a holder of a Virgin Money credit card for many years. Over the last 18 months I have however been prevented (by Virgin Money) from using my credit card because my FICA was apparently out of date. I attended at my local ABSA on two occasions to attend to this - twice (already having FICAed myself with ABSA of course). After each time of "getting FiCAed" for Virgin Money I have still been told that I can not use my card because my FICA has "expired". I called and spoke to people who was less than helpful.

I have sent two (today the third) emails to Virgin asking for someone to contact me and explain what was going on and why this was happening. These two e-mails were sent about 5 and 3 months ago respectively - guess how many replies I have received?

As no one was responding to me I elected not to pay my monthly instalment - there is only approximately R350 owing on the card - to try and elicit a response. When I am, repeatedly harassed, by their call centre (also when they actually get it right that they are calling me about my Virgin card and not my ABSA account!!) I tell them that I am not paying until someone senior calls me to deal with my complaint. Guess how many phone calls from someone senior I have received?

Virgin has now resorted to harassing me by sms. I ignored these for a while but finally today thought that I should take a positive step, again, to resolving this matter. I called the number the sms tells me to call only to get a message saying - you guessed it - this number does not exist!!

Virgin Money - if you are actually paying attention - I will not pay what you are asking me to pay until someone with some authority now meets with me to resolve this issue. Only having a virtual presence in SA is really not working for you (or for me clearly).

I am sure that Richard Branson would be livid should he see how you are managing to destroy the Virgin brand here in SA.

Oh, by the way, the answers to my questions above are - none, no replies and no one has called me!

Signed An extremely irate customer