yK
yasin K

1 reviews | Active since Dec 2014

09 Nov 2019, 14:02

Virgin Money and Absa aiding **********.

In April of this year a large amount of money was taken from my credit card. I reported this to Absa ***** who did the investigation and concluded in WRITING that it was finalised and returned my money. Well done....to Refilwe Maduba

Then in October of this year, Christa Nel of ***** division calls again, asking for my passport to prove I have not left the country, I fully comp**** and proved I had not left nor used what the debit on my card reflected which was an overseas trip. I even proved through home affairs I never left. The names on the transactions were not in full. The vendor used my linkedIn profile to prove "Postive ID". No ID numbers nothing. The bank accepts this. Christa Nel then reverses the original transaction and debits my card for R43000. Stating "Absa Card ***** cannot assist with a refund or reversal of these amounts the card details only known to you were used to transact with the merchant. As a result of the above mentioned information, you will be liable for the total amount of R 43,469.75."

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Replies (1)
Absa
Absa's reply11 Nov 2019, 15:01
Official
 Dear Yasin Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour .   Kind regards, Rezona Louw Group Customer Care