FC
Farren C

1 reviews | Active since Feb 2016

10 Feb 2016, 15:35

VIRGIN MONEY/ABSA LIFE PREMIUM - NOT AUTHORIZED!

BEWARE ALL VIRGIN MONEY CARD CUSTOMERS:<br> <br> I've had a Virgin Money credit card for around 8yrs. <br> As of this past month, my credit card is FULLY paid up.<br> <br> I never consented to the \Credit Life Premium\" package. I was never called about this premium. I'm now told it was in the original \"fine print\" BUT, I've had the credit card for around 8yrs - and on my investigation, this unauthorized deduction started around the last 3yrs, deducting R56.07 every month WITHOUT my consent.<br> <br> I was told by a Virgin Money consultant that because the card is paid up, this insurance would be \"automatically cancelled.\"<br> <br> THIS IS BLATANTLY FALSE - I called ABSA life, and the policy is set to continue even if the card is paid up!<br> (Crazy - as the life cover is in the event of death, the card would be paid up, which it is now anyway).<br> <br> How this is allowed??!<br> <br> I've now been told by ABSA Life I have to send an email request &amp

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Replies (2)
Absa
Absa's reply06 May 2016, 06:13
Official

Thank you for your posting.

We tried to phone you and we left a message today on your cellphone.

We will try again later today.

Do expect a phone call from one of our resolution agents.

Regards,

The Virgin Money Team

FC
Farren C's update06 May 2016, 08:26
Reviewer Update
Hi There - I did receive a call, and the issue has been resolved, Thank you!