Virgin credit card South Africa

I have never been so dissapointed in virgin. I am so happy with the gyms and Richard is my rolmodel. But the service I have received is terrible.

I app**** for the credit card and sent through all my documents. It took them really really long to work through. They phoned me several times confirming all the documents .

The process was complete and they sebt me my card. I had to phone and get a pin in order to use. Which I did and they gave me a pin.

After trying to use the card they said I had to FICA. To apply for the card I had to send all those documents. I told them it is on their system.

The lady says she will escalate the querie to the FICA dept and they will phone me.

More than a week later a had to phone again to find out what os going on and they tell me I have to go and FICA again.

I am not happy woth this type of service. It took more than 2 months to get my card. And now still sitting with these.