LB
Leslie B

1 reviews | Active since Jan 2018

21 Jun 2018, 10:55

Virgin Credit card number used **********y

Tue, May 29, 8:12 AM emailed Virgin money to report a suspicious transaction on my statement. 17 May 18 May ********** ********** ********** 95 Amazon.ca Payments AMAZON.CA 4 210,70

Fri, Jun 8, 11:13 AM (13 days ago) ********** reference number, cancelled virgin credit card as a requirement to open a ***** case

Sun, Jun 17, 7:20 AM (4 days ago) i have to complete a cardholders declaration form. why? i am a long standing virgin credit card holder. they have all my details, FICA! my original emails contained all the relevant information relating to the ********** transaction. also, i have heard of other people also having had transactions made with their credit card on amazon.ca. this seems like a stalling tactic. am i being charged interest on the outstanding balance? why is this taking so long????!!!!!

0
Replies (1)
Absa
Absa's reply21 Jun 2018, 11:06
Official

Hi there Leslie

Thank you for the posting and we do apologise for the inconvenience caused.

In order to assist and resolve urgently, please email us all the relevant information you might have to ***

Thank you of letting us know of the delay. Once we receive the feedback, we will we resolve urgently.

Regards

The Virgin Money team