GV
Giuseppe V
1 reviews | Active since Jul 2017
25 Aug 2020, 20:51
Virgin credit card declined Embarasing second time
Virgin Credit card declined Embarasing second time
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Replies (4)0
Replies (4)GV
Giuseppe V's updateReviewer Update
25 Aug 2020, 21:03Good day Giuseppe
Thank you for bringing this matter to our attention; we sincerely apologise for the inconvenience caused.
Kindly be advised that the complaint has been logged under this reference number C-***5. One of our dedicated case manager will be in contact with you within three to five working days regarding your complaint.
If you require any other assistance, please email us at ***.
Regards
Refiloe Nqhome
Case Administrator
RBB SA: Everyday Banking
T + 27 (0)800 41 41 41
E - ***
Thank you for bringing this matter to our attention; we sincerely apologise for the inconvenience caused.
Kindly be advised that the complaint has been logged under this reference number C-***5. One of our dedicated case manager will be in contact with you within three to five working days regarding your complaint.
If you require any other assistance, please email us at ***.
Regards
Refiloe Nqhome
Case Administrator
RBB SA: Everyday Banking
T + 27 (0)800 41 41 41
E - ***
GV
Giuseppe V's update25 Aug 2020, 21:03
Reviewer Update
Good day Giuseppe
Thank you for bringing this matter to our attention; we sincerely apologise for the inconvenience caused.
Kindly be advised that the complaint has been logged under this reference number C-***5. One of our dedicated case manager will be in contact with you within three to five working days regarding your complaint.
If you require any other assistance, please email us at ***.
Regards
Refiloe Nqhome
Case Administrator
RBB SA: Everyday Banking
T + 27 (0)800 41 41 41
E - ***
Thank you for bringing this matter to our attention; we sincerely apologise for the inconvenience caused.
Kindly be advised that the complaint has been logged under this reference number C-***5. One of our dedicated case manager will be in contact with you within three to five working days regarding your complaint.
If you require any other assistance, please email us at ***.
Regards
Refiloe Nqhome
Case Administrator
RBB SA: Everyday Banking
T + 27 (0)800 41 41 41
E - ***
GV
Giuseppe V's updateReviewer Update
25 Aug 2020, 21:06Varalla G card declined- embarrassment and inconvenience - VIrgin Absa no ***72 1016 credit card & Absa credit card ***92 7022 not working due to ABSA BANK SYSTEMS technical issues: Virgin Absa credit cards not working 2nd time at Norwood Spar Johannesburg at 10/08/2020 15-17pm & 15-21pm with 2 different credit pinpad machines giving me embarrassment of being unable to pay Egoli gas and telkom Bill's at my local Spar, and Absa and Virgin credit divisions not sending notifications to all its clients via sms this morning due to Absa Bank system maintenance issues even after Absa ***** line unit *** telephonically confirmed Absa's system problems. Previously similar embarrassment occured also on 10 September 2018 when I was overseas in Thailand with my international activated Virgin Absa credit card not working at a bar and the same credit Card was unable to withdraw R500 at a ATM money machine when was was luckily forced to use my backup American express travel cheques to pay my bill after being reported to the thai police for immediate payment after my credit card bank receipt slip reported incorrect response code 050 as insufficient funds when funds were in fact available. Today embarresment and inconvenience occured again with no backup plan with same response code 050 and Absa and Virgin Money have yet to send apologies to all its clients not to use their credit cards today.Going forward please send a group sms to all your clients of system maintenance technical issues as a matter of courtesy and to avoid embarrassment for your clients when your client is unable to pay their Bill's especially if they have no backup cash on him to pay the bill. There is no bank apology notifications that I noticed also on facebook social media.
I am unsure why Virgin and Absa do not send sms notifications to all their clients like Pick n Pay when there are planned maintenance systems maintenance and are not responding to my emails. MR VARALLA, due to scheduled technical maintenance you will be unable to use your Pick n Pay Store Account at any PnP stores or for online purchases on Thursday 13 August between 6pm - 11pm. We apologise for any inconvenience caused. NCRCP38
Regards,
I am unsure why Virgin and Absa do not send sms notifications to all their clients like Pick n Pay when there are planned maintenance systems maintenance and are not responding to my emails. MR VARALLA, due to scheduled technical maintenance you will be unable to use your Pick n Pay Store Account at any PnP stores or for online purchases on Thursday 13 August between 6pm - 11pm. We apologise for any inconvenience caused. NCRCP38
Regards,
GV
Giuseppe V's update25 Aug 2020, 21:06
Reviewer Update
Varalla G card declined- embarrassment and inconvenience - VIrgin Absa no ***72 1016 credit card & Absa credit card ***92 7022 not working due to ABSA BANK SYSTEMS technical issues: Virgin Absa credit cards not working 2nd time at Norwood Spar Johannesburg at 10/08/2020 15-17pm & 15-21pm with 2 different credit pinpad machines giving me embarrassment of being unable to pay Egoli gas and telkom Bill's at my local Spar, and Absa and Virgin credit divisions not sending notifications to all its clients via sms this morning due to Absa Bank system maintenance issues even after Absa ***** line unit *** telephonically confirmed Absa's system problems. Previously similar embarrassment occured also on 10 September 2018 when I was overseas in Thailand with my international activated Virgin Absa credit card not working at a bar and the same credit Card was unable to withdraw R500 at a ATM money machine when was was luckily forced to use my backup American express travel cheques to pay my bill after being reported to the thai police for immediate payment after my credit card bank receipt slip reported incorrect response code 050 as insufficient funds when funds were in fact available. Today embarresment and inconvenience occured again with no backup plan with same response code 050 and Absa and Virgin Money have yet to send apologies to all its clients not to use their credit cards today.Going forward please send a group sms to all your clients of system maintenance technical issues as a matter of courtesy and to avoid embarrassment for your clients when your client is unable to pay their Bill's especially if they have no backup cash on him to pay the bill. There is no bank apology notifications that I noticed also on facebook social media.
I am unsure why Virgin and Absa do not send sms notifications to all their clients like Pick n Pay when there are planned maintenance systems maintenance and are not responding to my emails. MR VARALLA, due to scheduled technical maintenance you will be unable to use your Pick n Pay Store Account at any PnP stores or for online purchases on Thursday 13 August between 6pm - 11pm. We apologise for any inconvenience caused. NCRCP38
Regards,
I am unsure why Virgin and Absa do not send sms notifications to all their clients like Pick n Pay when there are planned maintenance systems maintenance and are not responding to my emails. MR VARALLA, due to scheduled technical maintenance you will be unable to use your Pick n Pay Store Account at any PnP stores or for online purchases on Thursday 13 August between 6pm - 11pm. We apologise for any inconvenience caused. NCRCP38
Regards,
Absa's replyOfficial
26 Aug 2020, 10:34Hi there Giuseppe V
Thank you for the posting and valuable feedback.
We will ensure this is referred to the product owner to take note off and ensure we improve on communication going forward.
Again we would like to apologise for any inconvenience caused in this regard.
Regards
The Virgin Money Team
Thank you for the posting and valuable feedback.
We will ensure this is referred to the product owner to take note off and ensure we improve on communication going forward.
Again we would like to apologise for any inconvenience caused in this regard.
Regards
The Virgin Money Team
Absa's reply26 Aug 2020, 10:34
Official
Hi there Giuseppe V
Thank you for the posting and valuable feedback.
We will ensure this is referred to the product owner to take note off and ensure we improve on communication going forward.
Again we would like to apologise for any inconvenience caused in this regard.
Regards
The Virgin Money Team
Thank you for the posting and valuable feedback.
We will ensure this is referred to the product owner to take note off and ensure we improve on communication going forward.
Again we would like to apologise for any inconvenience caused in this regard.
Regards
The Virgin Money Team
GV
Giuseppe V's updateReviewer Update
01 Sept 2020, 19:36Absa Virgin yet to reply denying systems issues on 10/08/2020 15-17pm?:
On Mon, 31 Aug Varalla wrote:
Stephan,
Code 050, happened four times 10/08/2020 around 320pm on 10/08/2020 2 different Point-of-sale machines at Spar norwood. Slips attached.
Thanks
Varalla
Good day Mr Varalla
Thank you for raising your concern with Absa Bank and allowing me the opportunity to investigate and resolve your complaint.
Kindly advise if you perhaps still have the declined slip printed by the Point-of-sale machine or perhaps the decline reason given?
We are not aware of any issues around the functionality of wither our Absa or VirginMoney Cards on the date mentioned.
Kind regards
Stefan Masser
Case Manager Card complaints
RBB SA: Everyday Banking
T +***0
E ***
Absa, Pretoria Campus, 337 Petroleum Street, Waltloo, Pretoria, 0084, South Africa
On Mon, 31 Aug Varalla wrote:
Stephan,
Code 050, happened four times 10/08/2020 around 320pm on 10/08/2020 2 different Point-of-sale machines at Spar norwood. Slips attached.
Thanks
Varalla
Good day Mr Varalla
Thank you for raising your concern with Absa Bank and allowing me the opportunity to investigate and resolve your complaint.
Kindly advise if you perhaps still have the declined slip printed by the Point-of-sale machine or perhaps the decline reason given?
We are not aware of any issues around the functionality of wither our Absa or VirginMoney Cards on the date mentioned.
Kind regards
Stefan Masser
Case Manager Card complaints
RBB SA: Everyday Banking
T +***0
E ***
Absa, Pretoria Campus, 337 Petroleum Street, Waltloo, Pretoria, 0084, South Africa
GV
Giuseppe V's update01 Sept 2020, 19:36
Reviewer Update
Absa Virgin yet to reply denying systems issues on 10/08/2020 15-17pm?:
On Mon, 31 Aug Varalla wrote:
Stephan,
Code 050, happened four times 10/08/2020 around 320pm on 10/08/2020 2 different Point-of-sale machines at Spar norwood. Slips attached.
Thanks
Varalla
Good day Mr Varalla
Thank you for raising your concern with Absa Bank and allowing me the opportunity to investigate and resolve your complaint.
Kindly advise if you perhaps still have the declined slip printed by the Point-of-sale machine or perhaps the decline reason given?
We are not aware of any issues around the functionality of wither our Absa or VirginMoney Cards on the date mentioned.
Kind regards
Stefan Masser
Case Manager Card complaints
RBB SA: Everyday Banking
T +***0
E ***
Absa, Pretoria Campus, 337 Petroleum Street, Waltloo, Pretoria, 0084, South Africa
On Mon, 31 Aug Varalla wrote:
Stephan,
Code 050, happened four times 10/08/2020 around 320pm on 10/08/2020 2 different Point-of-sale machines at Spar norwood. Slips attached.
Thanks
Varalla
Good day Mr Varalla
Thank you for raising your concern with Absa Bank and allowing me the opportunity to investigate and resolve your complaint.
Kindly advise if you perhaps still have the declined slip printed by the Point-of-sale machine or perhaps the decline reason given?
We are not aware of any issues around the functionality of wither our Absa or VirginMoney Cards on the date mentioned.
Kind regards
Stefan Masser
Case Manager Card complaints
RBB SA: Everyday Banking
T +***0
E ***
Absa, Pretoria Campus, 337 Petroleum Street, Waltloo, Pretoria, 0084, South Africa