MS
Marianna S
1 reviews | Active since Oct 2015
28 Oct 2015, 09:42
VIRGIN CREDIT CARD BAD SERVICE
I have app**** more than a month ago for c/card. First application cancelled due to system error. Have to re-app****. . Sent documentaiton through about 10 times. Everytime it is money. Response bad. Isaac was very helpfull. He said that card was approved. Must wait for card printing and couriers to contact us. Nobody can tell me how long to wait. Dont get response back and everytime it is empty promises. I didnt expect this from a group of this big stature. this is pathetic!
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Absa's replyOfficial
28 Oct 2015, 15:18Hello engelkind,
We have noted your concerns, thank you for bringing this matter to our attention.
The service as you explain it is most definitely not acceptable and will not be tolerated. We have requested urgent assistance from the management, who will conduct an investigation into your concerns and supply you with urgent feedback.
Please accept our sincere apologies for the lack of service you received, we are confident that we will have this matter resolved very soon.
Regards,
The Virgin Money Team.
We have noted your concerns, thank you for bringing this matter to our attention.
The service as you explain it is most definitely not acceptable and will not be tolerated. We have requested urgent assistance from the management, who will conduct an investigation into your concerns and supply you with urgent feedback.
Please accept our sincere apologies for the lack of service you received, we are confident that we will have this matter resolved very soon.
Regards,
The Virgin Money Team.
Absa's reply28 Oct 2015, 15:18
Official
Hello engelkind,
We have noted your concerns, thank you for bringing this matter to our attention.
The service as you explain it is most definitely not acceptable and will not be tolerated. We have requested urgent assistance from the management, who will conduct an investigation into your concerns and supply you with urgent feedback.
Please accept our sincere apologies for the lack of service you received, we are confident that we will have this matter resolved very soon.
Regards,
The Virgin Money Team.
We have noted your concerns, thank you for bringing this matter to our attention.
The service as you explain it is most definitely not acceptable and will not be tolerated. We have requested urgent assistance from the management, who will conduct an investigation into your concerns and supply you with urgent feedback.
Please accept our sincere apologies for the lack of service you received, we are confident that we will have this matter resolved very soon.
Regards,
The Virgin Money Team.