MS
Multiple S
1 reviews | Active since Oct 2019
15 Jan 2024, 08:36
Violation of the rights of disabled persons/ worse service ever
Good day
I just want to bring to your attention the fact that you once again failed to do your job as promised in your previous email in response which you stated that you will contact me before or on 2024/01/11.
Today is the 15th of January and I have not had any contact from you. In the meantime, while your clerk told me that everything was working and we tested is by withdrawing a small amount, she must have gone back and blocked my card again because when my husband went to buy food for me at Woolworths on that Sunday, the card was suddenly blocked again. So I have been without food since my husband left to work on the 8th of January 2024.
But clearly you don’t care as you once again failed in your duties. I have reported this to all the parties involved.
Yours Sincerely
Mrs BG van Zyl
Sent from my iPhone
On 10 Jan 2024, at 11:32, ABSA Support <***ca> wrote:
Good Day Beatrix Van Zyl
We refer to your complaint with reference number C-***3. I am currently investigating your complaint and will contact you on or before the 2024/01/11 4:00 PM with further feedback.
Yours Sincerely Complaints - Middelburg Mall
Helpful (0)
Replies (13)0
Replies (13)
Absa's replyOfficial
15 Jan 2024, 09:09Dear Tersia
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***0.
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply15 Jan 2024, 09:09
Official
Dear Tersia
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***0.
Kind regards,
Group Customer Care
Rezona Louw
MS
Multiple S's updateReviewer Update
15 Jan 2024, 09:14Why should I trust this ias none of your promises come to realization. And why don’t you give a date on this open forum - why will that be done personally.
MS
Multiple S's update15 Jan 2024, 09:14
Reviewer Update
Why should I trust this ias none of your promises come to realization. And why don’t you give a date on this open forum - why will that be done personally.
Absa's replyOfficial
15 Jan 2024, 15:05Dear Tersia
Thank you for your posting.
Please refer to our email sent to your personal email address.
Please refer to our email sent to your personal email address.
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply15 Jan 2024, 15:05
Official
Dear Tersia
Thank you for your posting.
Please refer to our email sent to your personal email address.
Please refer to our email sent to your personal email address.
Kind regards,
Group Customer Care
Rezona Louw
MS
Multiple S's updateReviewer Update
15 Jan 2024, 15:13Which one?
MS
Multiple S's update15 Jan 2024, 15:13
Reviewer Update
Which one?
Absa's replyOfficial
15 Jan 2024, 15:20Dear Tersia
Thank you for your posting.
The matter has been escalated to our management team.
The matter has been escalated to our management team.
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply15 Jan 2024, 15:20
Official
Dear Tersia
Thank you for your posting.
The matter has been escalated to our management team.
The matter has been escalated to our management team.
Kind regards,
Group Customer Care
Rezona Louw
MS
Multiple S's updateReviewer Update
15 Jan 2024, 16:20I just received another call from the Branch Manager and this issue is getting stranger and very confusing. He now told me that the problem is with Woolworths. This is extremely strange as I went to Woolworths’s that morning before I went to the bank. The clerk at Woolworths explained to me that when a card was blocked due to an incorrect pin inserted, Woolworths could not assist me as a new pin had to be created and as it is a Visa Card, only ABSA bank was able to do that. I then went to ABSA and I put a new pin in. But it did not work, so after a long time a had to make a big scene, a lady came and took my card through a slit in the door. She returned with my card after another long wait and said that the card is now working. My husband went and drew R250.. We believed that everything was now done , he tried to pay for food at Woolworths, it once again stated that it was blocked and that I had to go to the bank to resolve the issue
Now he tells me that the problem is with Woolworths. I have had enough of this smoke and mirrors! THE PROBLEM LIES WITH STAFF AT MIDDELBURG MALL BRANCH.
SO NOW I WANT THE TRUTH! DONT PUT BLAME WHERE IT DOES NOT EXIST. LOOK AT WHAT YOUR STAFF DID OR DID NOT DO. STOP EXTENDING THE DAY OF FEEDBACK AND THESE OBVIOUS OTHER ISSUES.
I AM FINISHED ! GIVE THE TRUTH ABOUT WHAT YOUR STAFF DID THAT DAY WITHOUT ANY FURTHER DELAY!
Now he tells me that the problem is with Woolworths. I have had enough of this smoke and mirrors! THE PROBLEM LIES WITH STAFF AT MIDDELBURG MALL BRANCH.
SO NOW I WANT THE TRUTH! DONT PUT BLAME WHERE IT DOES NOT EXIST. LOOK AT WHAT YOUR STAFF DID OR DID NOT DO. STOP EXTENDING THE DAY OF FEEDBACK AND THESE OBVIOUS OTHER ISSUES.
I AM FINISHED ! GIVE THE TRUTH ABOUT WHAT YOUR STAFF DID THAT DAY WITHOUT ANY FURTHER DELAY!
MS
Multiple S's update15 Jan 2024, 16:20
Reviewer Update
I just received another call from the Branch Manager and this issue is getting stranger and very confusing. He now told me that the problem is with Woolworths. This is extremely strange as I went to Woolworths’s that morning before I went to the bank. The clerk at Woolworths explained to me that when a card was blocked due to an incorrect pin inserted, Woolworths could not assist me as a new pin had to be created and as it is a Visa Card, only ABSA bank was able to do that. I then went to ABSA and I put a new pin in. But it did not work, so after a long time a had to make a big scene, a lady came and took my card through a slit in the door. She returned with my card after another long wait and said that the card is now working. My husband went and drew R250.. We believed that everything was now done , he tried to pay for food at Woolworths, it once again stated that it was blocked and that I had to go to the bank to resolve the issue
Now he tells me that the problem is with Woolworths. I have had enough of this smoke and mirrors! THE PROBLEM LIES WITH STAFF AT MIDDELBURG MALL BRANCH.
SO NOW I WANT THE TRUTH! DONT PUT BLAME WHERE IT DOES NOT EXIST. LOOK AT WHAT YOUR STAFF DID OR DID NOT DO. STOP EXTENDING THE DAY OF FEEDBACK AND THESE OBVIOUS OTHER ISSUES.
I AM FINISHED ! GIVE THE TRUTH ABOUT WHAT YOUR STAFF DID THAT DAY WITHOUT ANY FURTHER DELAY!
Now he tells me that the problem is with Woolworths. I have had enough of this smoke and mirrors! THE PROBLEM LIES WITH STAFF AT MIDDELBURG MALL BRANCH.
SO NOW I WANT THE TRUTH! DONT PUT BLAME WHERE IT DOES NOT EXIST. LOOK AT WHAT YOUR STAFF DID OR DID NOT DO. STOP EXTENDING THE DAY OF FEEDBACK AND THESE OBVIOUS OTHER ISSUES.
I AM FINISHED ! GIVE THE TRUTH ABOUT WHAT YOUR STAFF DID THAT DAY WITHOUT ANY FURTHER DELAY!
MS
Multiple S's updateReviewer Update
15 Jan 2024, 16:22Absa: Your transaction has been unsuccessful. Your credit card ending in **8021 is blocked. For more info, call ***. Auth FSP/NCRCP7
MS
Multiple S's update15 Jan 2024, 16:22
Reviewer Update
Absa: Your transaction has been unsuccessful. Your credit card ending in **8021 is blocked. For more info, call ***. Auth FSP/NCRCP7
MS
Multiple S's updateReviewer Update
18 Jan 2024, 02:46TO ABSA
It seems that you are now trying to threaten me with Legal consequences if I “distribute “ these mails. Why are you scared for the world lto see what you are doing to a Disabled Pensioner who is terminally ill???
Why are you not giving me the reply immediately, rather than pushing the date out. You have had 13 days to investigate and reply and now you are still pushing the date out to the 22nd. What is going on???
It seems that you are now trying to threaten me with Legal consequences if I “distribute “ these mails. Why are you scared for the world lto see what you are doing to a Disabled Pensioner who is terminally ill???
Why are you not giving me the reply immediately, rather than pushing the date out. You have had 13 days to investigate and reply and now you are still pushing the date out to the 22nd. What is going on???
MS
Multiple S's update18 Jan 2024, 02:46
Reviewer Update
TO ABSA
It seems that you are now trying to threaten me with Legal consequences if I “distribute “ these mails. Why are you scared for the world lto see what you are doing to a Disabled Pensioner who is terminally ill???
Why are you not giving me the reply immediately, rather than pushing the date out. You have had 13 days to investigate and reply and now you are still pushing the date out to the 22nd. What is going on???
It seems that you are now trying to threaten me with Legal consequences if I “distribute “ these mails. Why are you scared for the world lto see what you are doing to a Disabled Pensioner who is terminally ill???
Why are you not giving me the reply immediately, rather than pushing the date out. You have had 13 days to investigate and reply and now you are still pushing the date out to the 22nd. What is going on???
Absa's replyOfficial
18 Jan 2024, 10:32Dear Tersia
Thank you for your posting.
The matter has been escalated to our management team.
The matter has been escalated to our management team.
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply18 Jan 2024, 10:32
Official
Dear Tersia
Thank you for your posting.
The matter has been escalated to our management team.
The matter has been escalated to our management team.
Kind regards,
Group Customer Care
Rezona Louw
MS
Multiple S's updateReviewer Update
18 Jan 2024, 12:25Really????? From the 5th to the 19th??? You are further violating my rights not to give me an honest and truthful reply. Again and again. You are putting my health in jeopardy now as I get panic attacks now every day and very bad stress hives which is incredibly painful. How far do you want to keep violating my rights and putting me through extreme pain and suffering! This shows the world what a kind of Bank you truly are! What are you trying to hide? SHAME ON YOU ABSA!
MS
Multiple S's update18 Jan 2024, 12:25
Reviewer Update
Really????? From the 5th to the 19th??? You are further violating my rights not to give me an honest and truthful reply. Again and again. You are putting my health in jeopardy now as I get panic attacks now every day and very bad stress hives which is incredibly painful. How far do you want to keep violating my rights and putting me through extreme pain and suffering! This shows the world what a kind of Bank you truly are! What are you trying to hide? SHAME ON YOU ABSA!
Absa's replyOfficial
18 Jan 2024, 14:47Dear Tersia
Thank you for your posting.
The matter is receiving our urgent attention.
The matter is receiving our urgent attention.
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply18 Jan 2024, 14:47
Official
Dear Tersia
Thank you for your posting.
The matter is receiving our urgent attention.
The matter is receiving our urgent attention.
Kind regards,
Group Customer Care
Rezona Louw
MS
Multiple S's updateReviewer Update
27 Jan 2024, 07:28Dear Hello Peter, I received a visit yesterday from ABSA’s Middelburg branch Manager as well as his Regional Manager. They admitted to Poor service and that things could have been handled better by their team. They apologised.
I am too ill to keep fighting this issue and therefore accepted their apology. This review is now concluded.
Thank you for having this forum so that us (the little people)) can make others aware of poor service and malpractice!
I am too ill to keep fighting this issue and therefore accepted their apology. This review is now concluded.
Thank you for having this forum so that us (the little people)) can make others aware of poor service and malpractice!
MS
Multiple S's update27 Jan 2024, 07:28
Reviewer Update
Dear Hello Peter, I received a visit yesterday from ABSA’s Middelburg branch Manager as well as his Regional Manager. They admitted to Poor service and that things could have been handled better by their team. They apologised.
I am too ill to keep fighting this issue and therefore accepted their apology. This review is now concluded.
Thank you for having this forum so that us (the little people)) can make others aware of poor service and malpractice!
I am too ill to keep fighting this issue and therefore accepted their apology. This review is now concluded.
Thank you for having this forum so that us (the little people)) can make others aware of poor service and malpractice!
Absa's replyOfficial
29 Jan 2024, 09:21Dear Tersia
Thank you for your posting.
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply29 Jan 2024, 09:21
Official
Dear Tersia
Thank you for your posting.
Kind regards,
Group Customer Care
Rezona Louw