Hellopeter
Share Your Experience
MS
Multiple S

1 reviews | Active since Oct 2019

11 Jan 2024, 07:19

Violation of rights of disabled persons

Good day My name is Beatrix van Zyl an I am a pensioner who is bedridden and wheelchair bound. I am also terminally ill with Multiple sclerosis. I further suffer from depression and anxiety. image0.jpeg

On the 2nd of January 2024, my husband assisted me to get up and dressed a loaded me in the vehicle to go to ABSA as there was a problem with my Woolworths Visa card.

We arrived at ABSA in the Middelburg mall at 9:00 and noticed that a long queue had already formed outside the bank and there were only 2 ladies at the desks. I am ver weak and unable to sit there so I went home and slept for a while. At 11:00 we again drove to to the bank and again a long queue had formed outside the bank.

I am very weak and was very tired, so we went back home and I slept until 14:30 after which we went back to the bank again. This time I got in although there was a queue in the bank.

Eventually I got to the desk. The lady did some things but needed the lady on her left to do something. This white lady was extremely rude and said no as she was busy doing a FICA. I was told to wait outside the queue. I waited there for about 15 minutes and the bank closed at that time.

When I eventually got to her, she was highly agitated and rude. She did her thing and I got a new pin for my card and signed a document. I found it very strange when she pertinently told us that if the card doesn’t work now, I will not be allowed to get back into the bank. We went out to the tellers and THE CARD STILL DIDN’T WORK!

By that time I was in excruciating pain and fatigued and my anxiety took over as I just couldn’t return the next day.

I went to the entrance and did everything I could to just get inside again but they flatly refused and treated me in a very abusive manner like a stray dog. They further degraded me by laughing in my face as I begged to get back in.

Attached, please find a short video of the way they treated me.

image1.jpeg

I am extremely upset as I was violated by their actions and pray that you will act against these people as they should NEVER BE ALLOWED NEAR PEOPLE, ESPECIALLY NOT DISABLED PERSONS!

Yours sincerely

Beatrix van Zyl *** Sent from my iPhone

0
Replies (9)
Absa
Absa's reply11 Jan 2024, 08:55
Official
Dear Beatrix
 
Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email.
 
The reference number for your complaint is C-***4.
 
Regards
Rezona Louw
Customer Value Management
MS
Multiple S's update11 Jan 2024, 09:01
Reviewer Update
You did not give me a timeframe for action. Kindly reply with that.
Absa
Absa's reply11 Jan 2024, 09:08
Official
Dear Beatrix
 
Thank you for your posting.

Please refer to our email sent to your personal email address.
 
Regards
Rezona Louw
Customer Value Management 
MS
Multiple S's update15 Jan 2024, 14:03
Reviewer Update
I have just received a phone call (13:39) from the ABSA Branch Manager who advised me that they can’t assist me unless I come into the branch. I sound like a broken record, but how many times do I have to explain that I am Disabled, bedridden and terminally ill. I also suffer from anxiety.The only way I was able to go to the bank previously, was because my husband was home and he got me dressed and loaded me and my electric wheelchair into the bakkie. My husband works 700 kilometres from Middelburg and only comes home at the end of the month.

So please explain to me how I should get into bank!!!
He did say that he will phon you to get advice on how to proceed and will call me back before close of business today. I told him that he didn’t advise me as he promised, he denied that - after I told him that I have the email as proof, he just apologised. No amount of apologies will be enough for what this is putting me through. It makes me moe ill.
MS
Multiple S's update15 Jan 2024, 14:06
Reviewer Update
image.jpeg 771.93 KBimage.jpeg 677.13 KB
This as a result of anxiety and stress!
MS
Multiple S's update19 Jan 2024, 15:17
Reviewer Update
Dear Mrs Van Zyl

We refer to your complaint posted on Hellopeter.

Thank you for bringing this matter to our attention, the reference number for your complaint is C-***4.

Please accept our apology for the delay in the matter .

Our regional management team will be in contact with you on 18 January 2024, to address the service failure, and will also set up a meeting with you in next week.

We contact you again on 22 January 2024, to confirm the meeting date.

Trust the above is in order.

Regards,

Rezona Louw

Specialist Case Manager: Social Media
Customer Value Management: Customer Care

T +11 ***

Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa

www.absa.africa

CONFIDENTIAL


--------------- Original Message ---------------
From: Social Media [***]
Sent:2024/01/16 4:00 PM
To:***
Subject: Re: C-***4 [ ref:!00D1r01GluM.!5005q0aaX6t:ref ]

Dear Mrs Van Zyl

We refer to your complaint posted on Hellopeter.

Thank you for bringing this matter to our attention, the reference number for your complaint is C-***4.

Thank you for your confirmation, we are happy to hear that your card is working.

Kindly note that the regional manager is the process of drafting a formal response regarding the service failure at the branch.

We will provide you with that feedback by close of business 17 January 2024.

Trust the above is in order.

Regards,

Rezona Louw

Specialist Case Manager: Social Media
Customer Value Management: Customer Care

T +11 ***

Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa

www.absa.africa

CONFIDENTIAL


--------------- Original Message ---------------
From: Tersia ban Zyl [***]
Sent:2024/01/16 2:16 PM
To:***
Cc:***
Subject: Re: C-***4 [ ref:!00D1r01GluM.!5005q0aaX6t:ref ]

Good afternoon
Thank you for your reply.
I would like to thank all working on this as I just made a purchase and the card is working!
Yours sincerely
Mrs BG VAN ZYL
Sent from my iPhone
On 16 Jan 2024, at 14:10, Social Media <***> wrote:
?
Dear Mrs Van Zyl

We refer to your complaint posted on Hellopeter.

Thank you for bringing this matter to our attention, the reference number for your complaint is C-***4.

The matter was investigated and we confirm that your card is a Woolworths credit card.

Your card has a chip blocked hold which is preventing you to perform any transaction on your card.

Our credit card department has removed the XPIN hold on your card.

Should you still be unable to do any transaction Woolworths needs to perform a forgotten PIN and Chip maintenance in order for your card to work.

We have escalated the service failure of the branch to the relevant regional manager and requested that you be contacted before close of business today.

Our office will wait to hear from you if you are able to do any transactions on your account.

Trust the above is in order.

Regards,

Rezona Louw

Specialist Case Manager: Social Media
Customer Value Management: Customer Care

T +11 ***

Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa

www.absa.africa

CONFIDENTIAL


--------------- Original Message ---------------
From: Tersia ban Zyl [***]
Sent:2024/01/16 10:44 AM
To:***
Subject: Re: C-***4 [ ref:!00D1r01GluM.!5005q0aaX6t:ref ]

Rezona
I would like to show you what the anxiety and stress of this matter is doing to me. MS is an autoimmune disease and any stress causes havoc with my body.
Can you please stop this farce and let the clerk who is responsible for this mess admit to what she did and take the consequences.
I am going through hell whilst ABSA is just trying to shift blame!Please see what your Branch Manager suggested yesterday. It is on Hello Peter and is utterly ridiculous. Enough is enough. Yours sincerely Beatrix van Zyl Sent from my iPhone
On 15 Jan 2024, at 15:20, Social Media <***> wrote:
?
Dear Beatrix van Zyl

We refer to your complaint posted on Hellopeter.

Please accept our sincere apology for any inconvenience caused.

The reference number for your complaint is C-***4.

The matter has been escalated to our management team for intervention and feedback.

We will provide you with feedback on or before 17 January 2024.

Regards,

Rezona Louw

Specialist Case Manager: Social Media
Customer Value Management: Customer Care

T +11 ***

Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa

www.absa.africa

CONFIDENTIAL


--------------- Original Message ---------------
From: Tersia ban Zyl [***]
Sent:2024/01/13 7:43 AM
To:***
Subject: Re: C-***4 [ ref:!00D1r01GluM.!5005q0aaX6t:ref ]

Dear Rezona
I am afraid that I cannot accept your apology as this incident was so upsetting that it gave me a terrible anxiety attack which left me extremely ill.
I have given all the facts and recordings through to my Legal Team, working together with all The Watchdogs for Disabled persons, Bill of Rights as well as my Neurologist, psychologist and they are all awaiting your response before action will be taken.
Yours Sincerely
Mrs BG van Zyl
Sent from my iPhone
On 11 Jan 2024, at 13:15, Social Media <***> wrote:
?
Dear Beatrix van Zyl

We refer to your complaint posted on Hellopeter.

Please accept our sincere apology for any inconvenience caused.

The reference number for your complaint is C-***4.

Our office is busy with the investigation of your complaint and will provide you with feedback on or before 16 January 2024.

Regards,

Rezona Louw

Specialist Case Manager: Social Media
Customer Value Management: Customer Care

T +11 ***

Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa

www.absa.africa

CONFIDENTIAL


--------------- Original Message ---------------
From: Tersia ban Zyl [***]
Sent:2024/01/11 9:38 AM
To:***
Subject: Re: C-***4 [ ref:!00D1r01GluM.!5005q0aaX6t:ref ]

Good morning
My ID is: ***
Thank you
Beatrix van Zyl
***
Sent from my iPhone
On 11 Jan 2024, at 09:15, Social Media <***> wrote:
?
Dear Beatrix van Zyl

We refer to your complaint posted on Hellopeter.

Please accept our sincere apology for any inconvenience caused.

The reference number for your complaint is C-***4.

Kindly provide our office with your account or ID number by close of business 12 January 2023, to ensure effective investigation and feedback.

Regards,

Rezona Louw

Specialist Case Manager: Social Media
Customer Value Management: Customer Care

T +11 ***

Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa

www.absa.africa

CONFIDENTIAL


--------------- Original Message ---------------
From:
Sent:2024/01/11 7:20 AM
To:***
Subject: Re: C-***4 Absa has a new 1 star review ref:!00D1r01GluM.!5005q0aaX6t:ref


Dear Valued Customer This is an automatic acknowledgement that we have received your case. The reference number for this case is C-***4. Your case will be forwarded to a consultant, who will contact you within 8 business hours. Please quote this reference number in any future communication with us regarding this matter and should you wish to follow up on the case, please contact us on ***or reply directly to this mail. We are committed to giving you exceptional service and hope to resolve this matter with you shortly Yours Sincerely Absa



Important Notice:
Absa Bank Limited is a subsidiary of Absa Group Limited and is an Authorised Financial Services Provider and Registered Credit Provider, registration number: NCRCP7.
Absa Bank Limited provides services to Absa Group Limited and its subsidiaries.
This e-mail and any files transmitted with it may contain information that is confidential, privileged or otherwise protected from disclosure.
If you are not an intended recipient of this e-mail, do not duplicate or redistribute it by any means. Please delete it and any attachments and notify the sender that you have received it in error.
Unless specifically indicated, this e-mail is not an offer to buy or sell or a solicitation to buy or sell any securities, investment products or other financial product or service, an official confirmation of any transaction, or an official statement of Absa Group Limited or any of its subsidiaries. Any views or opinion presented are solely those of the author and do not necessarily represent those of Absa Group Limited or any of its subsidiaries. This e-mail is subject to disclaimer terms available at the following link: http://www.absa.co.za/disclaimer. The disclaimer forms part of the content of this email. If you are unable to access the disclaimer, send a blank e-mail to *** and we will send you a copy. By messaging with Absa Group Limited and or any of its subsidiaries you consent to the aforegoing.

Important Notice:
Absa Bank Limited is a subsidiary of Absa Group Limited and is an Authorised Financial Services Provider and Registered Credit Provider, registration number: NCRCP7.
Absa Bank Limited provides services to Absa Group Limited and its subsidiaries.
This e-mail and any files transmitted with it may contain information that is confidential, privileged or otherwise protected from disclosure.
If you are not an intended recipient of this e-mail, do not duplicate or redistribute it by any means. Please delete it and any attachments and notify the sender that you have received it in error.
Unless specifically indicated, this e-mail is not an offer to buy or sell or a solicitation to buy or sell any securities, investment products or other financial product or service, an official confirmation of any transaction, or an official statement of Absa Group Limited or any of its subsidiaries. Any views or opinion presented are solely those of the author and do not necessarily represent those of Absa Group Limited or any of its subsidiaries. This e-mail is subject to disclaimer terms available at the following link: http://www.absa.co.za/disclaimer. The disclaimer forms part of the content of this email. If you are unable to access the disclaimer, send a blank e-mail to *** and we will send you a copy. By messaging with Absa Group Limited and or any of its subsidiaries you consent to the aforegoing.

Important Notice:
Absa Bank Limited is a subsidiary of Absa Group Limited and is an Authorised Financial Services Provider and Registered Credit Provider, registration number: NCRCP7.
Absa Bank Limited provides services to Absa Group Limited and its subsidiaries.
This e-mail and any files transmitted with it may contain information that is confidential, privileged or otherwise protected from disclosure.
If you are not an intended recipient of this e-mail, do not duplicate or redistribute it by any means. Please delete it and any attachments and notify the sender that you have received it in error.
Unless specifically indicated, this e-mail is not an offer to buy or sell or a solicitation to buy or sell any securities, investment products or other financial product or service, an official confirmation of any transaction, or an official statement of Absa Group Limited or any of its subsidiaries. Any views or opinion presented are solely those of the author and do not necessarily represent those of Absa Group Limited or any of its subsidiaries. This e-mail is subject to disclaimer terms available at the following link: http://www.absa.co.za/disclaimer. The disclaimer forms part of the content of this email. If you are unable to access the disclaimer, send a blank e-mail to *** and we will send you a copy. By messaging with Absa Group Limited and or any of its subsidiaries you consent to the aforegoing.

Important Notice:
Absa Bank Limited is a subsidiary of Absa Group Limited and is an Authorised Financial Services Provider and Registered Credit Provider, registration number: NCRCP7.
Absa Bank Limited provides services to Absa Group Limited and its subsidiaries.
This e-mail and any files transmitted with it may contain information that is confidential, privileged or otherwise protected from disclosure.
If you are not an intended recipient of this e-mail, do not duplicate or redistribute it by any means. Please delete it and any attachments and notify the sender that you have received it in error.
Unless specifically indicated, this e-mail is not an offer to buy or sell or a solicitation to buy or sell any securities, investment products or other financial product or service, an official confirmation of any transaction, or an official statement of Absa Group Limited or any of its subsidiaries. Any views or opinion presented are solely those of the author and do not necessarily represent those of Absa Group Limited or any of its subsidiaries. This e-mail is subject to disclaimer terms available at the following link: http://www.absa.co.za/disclaimer. The disclaimer forms part of the content of this email. If you are unable to access the disclaimer, send a blank e-mail to *** and we will send you a copy. By messaging with Absa Group Limited and or any of its subsidiaries you consent to the aforegoing.



Important Notice:
Absa Bank Limited is a subsidiary of Absa Group Limited and is an Authorised Financial Services Provider and Registered Credit Provider, registration number: NCRCP7.
Absa Bank Limited provides services to Absa Group Limited and its subsidiaries.
This e-mail and any files transmitted with it may contain information that is confidential, privileged or otherwise protected from disclosure.
If you are not an intended recipient of this e-mail, do not duplicate or redistribute it by any means. Please delete it and any attachments and notify the sender that you have received it in error.
Unless specifically indicated, this e-mail is not an offer to buy or sell or a solicitation to buy or sell any securities, investment products or other financial product or service, an official confirmation of any transaction, or an official statement of Absa Group Limited or any of its subsidiaries. Any views or opinion presented are solely those of the author and do not necessarily represent those of Absa Group Limited or any of its subsidiaries. This e-mail is subject to disclaimer terms available at the following link: http://www.absa.co.za/disclaimer. The disclaimer forms part of the content of this email. If you are unable to access the disclaimer, send a blank e-mail to *** and we will send you a copy. By messaging with Absa Group Limited and or any of its subsidiaries you consent to the aforegoing.
MS
Multiple S's update19 Jan 2024, 15:32
Reviewer Update
Dear Rezona
I refer to your previous mail in which you stated: “…our Regional management team will be in contact with you on the 18th of January…”

WELL THAT DID NOT HAPPEN LIKE ALL THE OTHER PROMISES - not a surprise…

Another promise in the same mail: …”we will get in contact with you on 22 January to make a DATE for the Meeting…”. WHAT MEETING? I have no knowledge of any Meeting but have been trying to get an ANSWER FOR THE PAST 14 DAYS!!!
DOES IT REALLY TAKE 14 DAYS TO FORMULATE A REPLY???
Shocking!
MS
Multiple S's update25 Jan 2024, 17:06
Reviewer Update
Dear Mrs Van Zyl

We refer to your complaint posted on Hellopeter.

Thank you for bringing this matter to our attention, the reference number for your complaint is C-***4.

The matter has been escalated to our executive management and they advise that they will be in contact with you by the close of business on 25 January 2024.

Please accept our sincere apology for any inconvenience caused and for the delay in your matter.

Trust the above is in order.

Regards,

Rezona Louw

Specialist Case Manager: Social Media
Customer Value Management: Customer Care

T +11 ***

Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa

www.absa.africa

CONFIDENTIAL


--------------- Original Message ---------------
From: Tersia ban Zyl [***]
Sent:2024/01/17 4:44 PM
To:***
Subject: Re: C-***4 [ ref:!00D1r01GluM.!5005q0aaX6t:ref ]

Rezona
No, this is not in order. Please read your emails and see how the date has been pushed forward from the 5th of January to today the 17th of January.
You are play in with me which is worsening my disease. Was it not enough that I was humiliated at the branch and violated of my Legal rights?
The Regional manager called me yesterday and made a full commitment to send me the final email consisting of who was at fault and what happened. Once again NONE OF YOUR PROMISES WERE KEPT!
I will not wait any longer. Now I will move ahead with Legal Aid.
Yours sincerely
Mrs BG VAN ZYL
Sent from my iPhone
On 17 Jan 2024, at 16:31, Social Media <***> wrote:
?
Dear Mrs Van Zyl

We refer to your complaint posted on Hellopeter.

Thank you for bringing this matter to our attention, the reference number for your complaint is C-***4.

Please accept our apology for the delay in the matter .

Our regional management team will be in contact with you on 18 January 2024, to address the service failure, and will also set up a meeting with you in next week.

We contact you again on 22 January 2024, to confirm the meeting date.

Trust the above is in order.

Regards,

Rezona Louw

Specialist Case Manager: Social Media
Customer Value Management: Customer Care

T +11 ***

Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa

www.absa.africa

CONFIDENTIAL


--------------- Original Message ---------------
From: Social Media [***]
Sent:2024/01/16 4:00 PM
To:***
Subject: Re: C-***4 [ ref:!00D1r01GluM.!5005q0aaX6t:ref ]

Dear Mrs Van Zyl

We refer to your complaint posted on Hellopeter.

Thank you for bringing this matter to our attention, the reference number for your complaint is C-***4.

Thank you for your confirmation, we are happy to hear that your card is working.

Kindly note that the regional manager is the process of drafting a formal response regarding the service failure at the branch.

We will provide you with that feedback by close of business 17 January 2024.

Trust the above is in order.

Regards,

Rezona Louw

Specialist Case Manager: Social Media
Customer Value Management: Customer Care

T +11 ***

Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa

www.absa.africa

CONFIDENTIAL


--------------- Original Message ---------------
From: Tersia ban Zyl [***]
Sent:2024/01/16 2:16 PM
To:***
Cc:***
Subject: Re: C-***4 [ ref:!00D1r01GluM.!5005q0aaX6t:ref ]

Good afternoon
Thank you for your reply.
I would like to thank all working on this as I just made a purchase and the card is working!
Yours sincerely
Mrs BG VAN ZYL
Sent from my iPhone
On 16 Jan 2024, at 14:10, Social Media <***> wrote:
?
Dear Mrs Van Zyl

We refer to your complaint posted on Hellopeter.

Thank you for bringing this matter to our attention, the reference number for your complaint is C-***4.

The matter was investigated and we confirm that your card is a Woolworths credit card.

Your card has a chip blocked hold which is preventing you to perform any transaction on your card.

Our credit card department has removed the XPIN hold on your card.

Should you still be unable to do any transaction Woolworths needs to perform a forgotten PIN and Chip maintenance in order for your card to work.

We have escalated the service failure of the branch to the relevant regional manager and requested that you be contacted before close of business today.

Our office will wait to hear from you if you are able to do any transactions on your account.

Trust the above is in order.

Regards,

Rezona Louw

Specialist Case Manager: Social Media
Customer Value Management: Customer Care

T +11 ***

Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa

www.absa.africa

CONFIDENTIAL


--------------- Original Message ---------------
From: Tersia ban Zyl [***]
Sent:2024/01/16 10:44 AM
To:***
Subject: Re: C-***4 [ ref:!00D1r01GluM.!5005q0aaX6t:ref ]

Rezona
I would like to show you what the anxiety and stress of this matter is doing to me. MS is an autoimmune disease and any stress causes havoc with my body.
Can you please stop this farce and let the clerk who is responsible for this mess admit to what she did and take the consequences.
I am going through hell whilst ABSA is just trying to shift blame!Please see what your Branch Manager suggested yesterday. It is on Hello Peter and is utterly ridiculous. Enough is enough. Yours sincerely Beatrix van Zyl Sent from my iPhone
On 15 Jan 2024, at 15:20, Social Media <***> wrote:
?
Dear Beatrix van Zyl

We refer to your complaint posted on Hellopeter.

Please accept our sincere apology for any inconvenience caused.

The reference number for your complaint is C-***4.

The matter has been escalated to our management team for intervention and feedback.

We will provide you with feedback on or before 17 January 2024.

Regards,

Rezona Louw

Specialist Case Manager: Social Media
Customer Value Management: Customer Care

T +11 ***

Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa

www.absa.africa

CONFIDENTIAL


--------------- Original Message ---------------
From: Tersia ban Zyl [***]
Sent:2024/01/13 7:43 AM
To:***
Subject: Re: C-***4 [ ref:!00D1r01GluM.!5005q0aaX6t:ref ]

Dear Rezona
I am afraid that I cannot accept your apology as this incident was so upsetting that it gave me a terrible anxiety attack which left me extremely ill.
I have given all the facts and recordings through to my Legal Team, working together with all The Watchdogs for Disabled persons, Bill of Rights as well as my Neurologist, psychologist and they are all awaiting your response before action will be taken.
Yours Sincerely
Mrs BG van Zyl
Sent from my iPhone
On 11 Jan 2024, at 13:15, Social Media <***> wrote:
?
Dear Beatrix van Zyl

We refer to your complaint posted on Hellopeter.

Please accept our sincere apology for any inconvenience caused.

The reference number for your complaint is C-***4.

Our office is busy with the investigation of your complaint and will provide you with feedback on or before 16 January 2024.

Regards,

Rezona Louw

Specialist Case Manager: Social Media
Customer Value Management: Customer Care

T +11 ***

Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa

www.absa.africa

CONFIDENTIAL


--------------- Original Message ---------------
From: Tersia ban Zyl [***]
Sent:2024/01/11 9:38 AM
To:***
Subject: Re: C-***4 [ ref:!00D1r01GluM.!5005q0aaX6t:ref ]

Good morning
My ID is: ***
Thank you
Beatrix van Zyl
***
Sent from my iPhone
On 11 Jan 2024, at 09:15, Social Media <***> wrote:
?
Dear Beatrix van Zyl

We refer to your complaint posted on Hellopeter.

Please accept our sincere apology for any inconvenience caused.

The reference number for your complaint is C-***4.

Kindly provide our office with your account or ID number by close of business 12 January 2023, to ensure effective investigation and feedback.

Regards,

Rezona Louw

Specialist Case Manager: Social Media
Customer Value Management: Customer Care

T +11 ***

Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa

www.absa.africa

CONFIDENTIAL


--------------- Original Message ---------------
From:
Sent:2024/01/11 7:20 AM
To:***
Subject: Re: C-***4 Absa has a new 1 star review ref:!00D1r01GluM.!5005q0aaX6t:ref


Dear Valued Customer This is an automatic acknowledgement that we have received your case. The reference number for this case is C-***4. Your case will be forwarded to a consultant, who will contact you within 8 business hours. Please quote this reference number in any future communication with us regarding this matter and should you wish to follow up on the case, please contact us on ***or reply directly to this mail. We are committed to giving you exceptional service and hope to resolve this matter with you shortly Yours Sincerely Absa



Important Notice:
Absa Bank Limited is a subsidiary of Absa Group Limited and is an Authorised Financial Services Provider and Registered Credit Provider, registration number: NCRCP7.
Absa Bank Limited provides services to Absa Group Limited and its subsidiaries.
This e-mail and any files transmitted with it may contain information that is confidential, privileged or otherwise protected from disclosure.
If you are not an intended recipient of this e-mail, do not duplicate or redistribute it by any means. Please delete it and any attachments and notify the sender that you have received it in error.
Unless specifically indicated, this e-mail is not an offer to buy or sell or a solicitation to buy or sell any securities, investment products or other financial product or service, an official confirmation of any transaction, or an official statement of Absa Group Limited or any of its subsidiaries. Any views or opinion presented are solely those of the author and do not necessarily represent those of Absa Group Limited or any of its subsidiaries. This e-mail is subject to disclaimer terms available at the following link: http://www.absa.co.za/disclaimer. The disclaimer forms part of the content of this email. If you are unable to access the disclaimer, send a blank e-mail to *** and we will send you a copy. By messaging with Absa Group Limited and or any of its subsidiaries you consent to the aforegoing.

Important Notice:
Absa Bank Limited is a subsidiary of Absa Group Limited and is an Authorised Financial Services Provider and Registered Credit Provider, registration number: NCRCP7.
Absa Bank Limited provides services to Absa Group Limited and its subsidiaries.
This e-mail and any files transmitted with it may contain information that is confidential, privileged or otherwise protected from disclosure.
If you are not an intended recipient of this e-mail, do not duplicate or redistribute it by any means. Please delete it and any attachments and notify the sender that you have received it in error.
Unless specifically indicated, this e-mail is not an offer to buy or sell or a solicitation to buy or sell any securities, investment products or other financial product or service, an official confirmation of any transaction, or an official statement of Absa Group Limited or any of its subsidiaries. Any views or opinion presented are solely those of the author and do not necessarily represent those of Absa Group Limited or any of its subsidiaries. This e-mail is subject to disclaimer terms available at the following link: http://www.absa.co.za/disclaimer. The disclaimer forms part of the content of this email. If you are unable to access the disclaimer, send a blank e-mail to *** and we will send you a copy. By messaging with Absa Group Limited and or any of its subsidiaries you consent to the aforegoing.

Important Notice:
Absa Bank Limited is a subsidiary of Absa Group Limited and is an Authorised Financial Services Provider and Registered Credit Provider, registration number: NCRCP7.
Absa Bank Limited provides services to Absa Group Limited and its subsidiaries.
This e-mail and any files transmitted with it may contain information that is confidential, privileged or otherwise protected from disclosure.
If you are not an intended recipient of this e-mail, do not duplicate or redistribute it by any means. Please delete it and any attachments and notify the sender that you have received it in error.
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Important Notice:
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Important Notice:
Absa Bank Limited is a subsidiary of Absa Group Limited and is an Authorised Financial Services Provider and Registered Credit Provider, registration number: NCRCP7.
Absa Bank Limited provides services to Absa Group Limited and its subsidiaries.
This e-mail and any files transmitted with it may contain information that is confidential, privileged or otherwise protected from disclosure.
If you are not an intended recipient of this e-mail, do not duplicate or redistribute it by any means. Please delete it and any attachments and notify the sender that you have received it in error.
Unless specifically indicated, this e-mail is not an offer to buy or sell or a solicitation to buy or sell any securities, investment products or other financial product or service, an official confirmation of any transaction, or an official statement of Absa Group Limited or any of its subsidiaries. Any views or opinion presented are solely those of the author and do not necessarily represent those of Absa Group Limited or any of its subsidiaries. This e-mail is subject to disclaimer terms available at the following link: http://www.absa.co.za/disclaimer. The disclaimer forms part of the content of this email. If you are unable to access the disclaimer, send a blank e-mail to *** and we will send you a copy. By messaging with Absa Group Limited and or any of its subsidiaries you consent to the aforegoing.


Important Notice:
Absa Bank Limited is a subsidiary of Absa Group Limited and is an Authorised Financial Services Provider and Registered Credit Provider, registration number: NCRCP7.
Absa Bank Limited provides services to Absa Group Limited and its subsidiaries.
This e-mail and any files transmitted with it may contain information that is confidential, privileged or otherwise protected from disclosure.
If you are not an intended recipient of this e-mail, do not duplicate or redistribute it by any means. Please delete it and any attachments and notify the sender that you have received it in error.
Unless specifically indicated, this e-mail is not an offer to buy or sell or a solicitation to buy or sell any securities, investment products or other financial product or service, an official confirmation of any transaction, or an official statement of Absa Group Limited or any of its subsidiaries. Any views or opinion presented are solely those of the author and do not necessarily represent those of Absa Group Limited or any of its subsidiaries. This e-mail is subject to disclaimer terms available at the following link: http://www.absa.co.za/disclaimer. The disclaimer forms part of the content of this email. If you are unable to access the disclaimer, send a blank e-mail to *** and we will send you a copy. By messaging with Absa Group Limited and or any of its subsidiaries you consent to the aforegoing.
MS
Multiple S's update25 Jan 2024, 17:11
Reviewer Update
WHAT A SURPRISE!!!!! ABSA ONCE AGAIN IGNORED THE DATES THAY GAVE ME IN THE MAIL ABOVR!

I HAVE NEWS FOR YOU ABSA… the 22nd and 25th had come And gone!!! WELL DONE ABSA - YOU THINK PLAYING GAMES WITH ME IS GOUING TO GET YOY OUT OF THIS DEBACLE - I HAVE NEWS FOR YOU!!! You are a pathetic excuse for a bank!