TM
Tiisetso M

1 reviews | Active since Aug 2016

20 Aug 2016, 16:01

Violation of POPI

<p>I have an account with ABSA, credit card and a personal loan and for numerous times have requested them to not send any correspondence to the address on record as it is my grand mothers address and I no linger live there and have been advised that they open my letters.</p> <p> </p> <p>Every time I go to ABSA I confirm and make sure they have my correspondence preference as email and not post and the confirm that they will not be sending any letters there.</p> <p> </p> <p>I know my rights as I work in the Financial Institution and what ABSA is doing is definitely a violation of the POPI Act.</p> <p> </p> <p>I will be taking this further to the Ombudsman definitely.</p>

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Replies (1)
Absa
Absa's reply22 Aug 2016, 07:50
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd