Victim of impersonation

In 2014 on the 28th of February, I was a victim of impersonation where a credit card was requested without my knowledge. <br> <br> I have subsequently tried to open a new bank account with FNB, but the account has been placed on hold. <br> <br> To remove the hold, I was advised that I need to contact Absa to resolve the issue. <br> <br> I have sent the required documentation(affidavit and ID) to the department but with no response. <br> <br> This matter needs urgent attention as there will be financial issues.