fF
fikilethwala F

1 reviews | Active since May 2017

25 Mar 2024, 14:48

Victim of ***** and my bank absa won’t help me cause I’m overseas

Absa is such a ****. I'm working in China as a teacher, and I provided all supporting documentation and my international number, but I have still not been assisted in my *****ulent case. I should have been told that when you overseers and you are a victim of *****, you will not be assisted. I'm appalled and disgusted, but with this behaviour of such a major bank, all my family members will definitely be leaving this **** of a bank that charges ridiculous amounts of money. I mean, I send over $60k a month and also have my car financed by this big bank who cannot even help me. disgusting behaviour. I've been making more than R500 of airtime calls, and mind you, international calls are expensive, but still no assistance. Mxmzzzz

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Replies (3)
Absa
Absa's reply25 Mar 2024, 15:02
Official
Dear Fikile 
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.  
 
The reference number for your complaint is C-***7.
 
Kind regards,
Vanessa Crowe
Group Customer Care

 
 
fF
fikilethwala F's update25 Mar 2024, 15:13
Reviewer Update
would appreciate that so much, please contact me via email or my international number, i'm in china +86 *** and im working as a teacher, i provided all my supporting documents, contract, work permit.
Absa
Absa's reply25 Mar 2024, 19:15
Official
Dear Fikile 
 
The regard to the complaint is C-***7.

The above is noted.
 
Kind regards,
Vanessa Crowe
Group Customer Care