DI
Detlef I
1 reviews | Active since May 2012
21 Aug 2023, 12:02
Very weak Absa Merchant Service
To Absa Merchant Services Absa has benefited form us since Trustbank days Now merchant services cannot get their act together and have given us so many issues and no resolve always ducking and diving with unfounded explanations which no one can understand. After 8 back and forth emails we still are in the dark. They are using us as a money lending service without paying. Someone needs to take accountability for this messy service. Their Merchant Portal is totally inadequate and very basic, it appears compared to YOCO very amateurish. They need a lot of fixing.
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Replies (1)Absa's replyOfficial
21 Aug 2023, 12:39Dear Detlef
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***0. Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
RegardsPravesh BejayAbsa Bank Group Customer Care
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***0. Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
RegardsPravesh BejayAbsa Bank Group Customer Care
Absa's reply21 Aug 2023, 12:39
Official
Dear Detlef
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***0. Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
RegardsPravesh BejayAbsa Bank Group Customer Care
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***0. Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
RegardsPravesh BejayAbsa Bank Group Customer Care
