Very Very Very Very poor service

ABSA Idirect declined to pay my claim for a car which was insured with the since 2008 without any previous claims. I took my complain up with the Ombudsman who is still investigating the claim. I called ABSA Idirect today and was told my policy is still active and the next debit is due tomorrow. I have spoken to MARK CAMERON from customer service who told me they can't stop the debit order to run tomorrow. I need to take it up with my bank or send the a bank statement for a refund to be done in 14 days. I asked to be transferred to claims department. I have spoken to Yaheed from claims who told me there is nothing he can do. He then gave me contact of Sydney Stahmer the guy who was investigating my claim. He also told me there is nothing he can do. I am wondering what will the premium be for if I don't have a car anymore.