Very very bad, there is no words to describe how bad. You cannot complain about the service, cause there is no service.

I want to share a terrible, no service, frustrating experience with ABSA. It is 18 months since we paid our home loan in full. At first they charged us interest on a zero balance. Then after we struggle to get hold of them, spending 3 hours in the bank, the lady at enquiries put a complaint for us on the system. Then we got forms from enquiries to fill in to close the home loan accounts so that they do not charge us monthly interest anymore. Six months later they still charge us interest and nothing was done yet from their side. Needless to say that we could not get hold of someone and they keep transferring us from one person to another just to get disconnected. We then lay a complaint witg the banks ombudsman. Within a week we received a letter that the account is closed and ABSA paid us back the interest they charged on the closed home loan account.

We request for the cart and transport and the bank hand it to attorneys to do the change of ownership for us at the deeds office. The attorneys took 6 months and finally it reached the deed office. After 2 weeks, when I follow up with the attorneys, they informed me that ABSA stopped the process at the deeds office because there is an outstanding amount of R1092 on our home loan account. When I phoned ABSA home loan department they said it must have been the policy that is in arrears - we cancelled the policy from the bank as soon as we settled the home loan and we got a letter confirming the policy was cancelled. When I phoned the policy department they tell me it was not them because the policy was cancelled, it must have been interest from home loan department. Then I lay a complaint at the banks complaint department. They gave feedback that it was indeed interest charged from the home loan department that must be paid once again. They suggest that we surrender a life policy to settled the outstanding balance and the rest will be paid into our bank account. We are so frustrated and tired of the banks uselessness that we excepted the suggestion. They send us a form to fill in to surrender the policy and we mailed it back together with our ID's as they requested us to do. They informed us that it can take up to two weeks. After 10 days we got another mail asking for the ID's..... I mailed that email to the complaint department and we still wait for feedback and finalisation. Needless to say that I submitted a complaint once again to the ombudsman.

There is absulute no joy, help, from ABSA. The worst we ever heard of or experienced.

They are quick to help in a branch with a loan, but to settle a loan is n nightmare and no one in a branch can help - then they give you a customer phone inside the branch to phone the home loan department, if the phone does work, they transfer you from one to another just to get cut of.

Meantime deed office stopped with the registration and it is 18 months since our home loan is settled in full with yet more interest to be paid....

ABSA is the worst, total nightmare!!!!