Very Very Bad Service From absa Primrose bank

We went to ABSA Bank Primrose 30/12/22 we just wanted to get a secondary bank card for myself and to get signing power we where ask do we have my ID and proof off address we confirmed yes and handed it over to her then ask my wife for her proof of address witch we did not have on us we went got proof of address from the bank that we used and went back to the ABSA Branch in Primrose and then was informed that that is not the correct document was must get a other document with some RCS number on it. My wife is the main account holder we only opened it up yesterday 29/12/22 they where very helpful at ABSA East Rand Mall well done to you guys but Primrose branch the lady had a attitude towards us why only the lady would know why and then I phone the ABSA Customers Care center and the gentlemen said he would help and he phoned east rand mall ABSA and while waiting the call gets put down is that How ABSA is helping and caring for new customers what are they not doing to the old customers now I ask myself the Q did we do the right call to move away from our old bank so is it really so hard and difficult to get a secondary card from absa or is it about that we cant help you because it is hitting your bottom line get with it if you dont want new cleints put it on social media we dont need new cleints we are happy with what we got