Very very bad service

On Saturday, 9th January 2020, my sister, Alta phoned ABSA, on ***, which appears on Jeffreysbay ABSA's website. My sister specifically asked what time they are closing, has she had to ride from Thornhill area. She was told at 12h00, and that is what website is also indicating. When she got there at 10h55, she was not allowed in, as lady said they are closing at 11h00. This is unacceptable, as she got a lift from Thornhill, and we came through from Port Elizabeth to get her again and take ger back home. She had to go to ABSA, as she got specific sms for business she needed to attend to, as she is starting working again on Monday, 11th January 2020. We already went through a lot this week with up and down between Master of the Court and ABSA. on Thursday, my sister was in ABSA for 2 hours.

My sister went to ABSA today, although she felt sick. She burst into tears when this incident happened today. No empathy for a client in this trying times.

This type of service is absolutely unacceptable. This is not Client Service.

You need to get facts correct about what time you close. On your website, as well as with the employee, assisting via phone

Ridicilous.

Regards

Maisie Prinsloo