VERY VERY BAD SERVICE

I had a query with the type of bank account that I was given by ABSA. I was querying my bank charges because they were very high considering the fact that I dont use that account for anything but saving money. I was told my monthly charges are R49 a month. I deposited an amount of money & I was charged R753 on bank charges.

I called the call center over 6 times & all I get is bad attitude from consultants that want to create a dialog with me& dont want to hear my problem.

I was put on hold for 15 mins waiting to speak to the manager & I ended up hanging up because there was no feedback & no manager came to advise me on my issue. ABSA is a very big bank I joined them 7 months ago & I already see why other people run to other banks complaining that ABSA is the worsted bank ever. I wanted to give them a chance & maybe I would get a great experience, but at the moment, I can confidently tell other people about the bad service that is given by ABSA. The stuff is very rude & miss informative. Their services are not user friendly (including their online banking). ABSA stuff doesnt put the customer first, they need serious training on how to handle the customer especially over the phone.

I have received bad service before, but this one takes the cup. I will be closing my account & moving to Capitec. I regret setting foot in that absa branch to open an account. My customer experience with ABSA is the worst experience ever received.