FD
Faeeda D

1 reviews | Active since Mar 2013

02 Aug 2016, 08:25

VERY UPSET!! BANK CHARGES NEARLY R1000!!!

<p>I opened a Gold Value Bundle in April 2016. I was told it costs R98 per month and includes 5 free ATM withdrawals, 2 Free branch withdrawals, free internet/cellphone banking and unlimited POS purchases. I got a statement on 22.07.2016 with bank charges being R213.55 excluding the R98 monthly fee and my rewards of R22.50. This was ok, but then on <strong>30.07.2016 R250.30</strong> was deducted for <strong>INTERNET BANK FEE, R436.95</strong> was deducted for <strong>TRANSACTION CHARGES,</strong> <strong>R79.25</strong> was deducted for <strong>ADMIN FEE,</strong> <strong>R22.50</strong> deducted for Reward Fee and<strong> R98</strong> deducted for Monthly fee, bringing this to a <strong>TOTAL OF R887 for one month!!! </strong>This is completely unacceptable. My additional bank charges after 22.07.2016 should have been R52.93 (transactions after 22.07.2016) + R213.55 (as per statement at 22.07.2016) + R98 (Monthly service fee) + R22.50 (Rewards fee), <strong>TOTAL SHOULD BE R386.98 AND NOT R887. I want my R500.02 REFUNDED TODAY PLEASE!! </strong>This is absolutely terrible service and you've left me broke for the rest of the month!! <strong>This is the 2nd time ABSA has done this to me and it's unacceptable!!</strong></p>

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Replies (1)
Absa
Absa's reply02 Aug 2016, 12:16
Official
Thank you for bringing this matter to our attention. One of our resolution agents will contact you once your matter has been resolved. Kind regards Claudette Lewis Group Customer Care Absa Bank Ltd