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Btp B
1 reviews | Active since May 2020
21 May 2020, 14:58
Very Unproffesssional behaviour
Since the 12 May been trying to clear funds into my account , Absa have been asking different paperworks per day and sometimes dissapear for a few days. Till today I have not received the funds, my business is suffering and threatening closure due to ABSA's inefficiencies. ABSA does not respect their clients, once you have joined you sure to experience this unproffessional behaviour.
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Replies (2)
Absa's replyOfficial
22 May 2020, 10:20Dear Btp Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Kindly advise us of the account number as well as the amount that needs to be cleared. Looking at your cheque accounts there are no uncleared funds.
Looking forward to hearing from you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Looking forward to hearing from you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply22 May 2020, 10:20
Official
Dear Btp Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Kindly advise us of the account number as well as the amount that needs to be cleared. Looking at your cheque accounts there are no uncleared funds.
Looking forward to hearing from you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Looking forward to hearing from you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
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Btp B's updateReviewer Update
02 Jun 2020, 10:42It is 02 June still the issue not resolved. The case was handled as normal and taken as urgent. The funds went in on 12 May and only on 27 May was an application for Approval sent to the reserve bank. If I loose business I will surely sue ABSA for incompetence and lack of customer care. After all that, there is no follow up to ensure the process is exoedited. It is treated as a normal case and hence there is still no feedback from Reserve bank. How come someone at the Absa bank cant pick up a phone and call or email, to advice the reserve bank that since they (ABSA) dragged their feet in resolving this, now the case is Urgent.
Business is being lost due to Bank like these, who dont care a out their customers.
Business is being lost due to Bank like these, who dont care a out their customers.
BB
Btp B's update02 Jun 2020, 10:42
Reviewer Update
It is 02 June still the issue not resolved. The case was handled as normal and taken as urgent. The funds went in on 12 May and only on 27 May was an application for Approval sent to the reserve bank. If I loose business I will surely sue ABSA for incompetence and lack of customer care. After all that, there is no follow up to ensure the process is exoedited. It is treated as a normal case and hence there is still no feedback from Reserve bank. How come someone at the Absa bank cant pick up a phone and call or email, to advice the reserve bank that since they (ABSA) dragged their feet in resolving this, now the case is Urgent.
Business is being lost due to Bank like these, who dont care a out their customers.
Business is being lost due to Bank like these, who dont care a out their customers.