Very unhelpful Gold Credit Card department

<p>I am posting this complaint as I am really disappointed with the service provided my ABSA Gold Credit Card division. First of all as existing client (with all my financial products with ABSA) I decided to use your online facility to increase my Gold Credit Card limit. On December, 5, 2016 I submitted the information and was provisionally approved for additional R20000. I took initiative to send my latest payslips to ********** and received the acknowledgment email. There was no response from ABSA after 3 working days as promised. I called ********** to follow up. I was on hold for 21 minutes even though the automatic operator mentioned that the average waiting time for this call was 5 minutes only. Numerous emails were sent. The following day I managed to talk to your consultant. Unfortunately she couldn’t see anything in the system. Please note that I sent a screen shot as the evidence that the application was approved. The consultant sent motivational letter to Limit Increase department. The following day I received sms that my request has been declined. On December, 12 I called ABSA again and found out that I am qualified for additional R4000. I decided to accept the offer. I had to go through application process again. The consultant assured that money will be paid into my account within 3 working days. This morning I received sms that the application was declined. I immediately called ABSA and was on hold for almost 20 minutes with no success. What’s going on??? I was advised that I am qualified for R4000. ABSA gave me this offer. I have a perfect credit profile and I am existing client. I need this issue to be sorted ASAP as this process stretched for almost 2 weeks. Waiting for your prompt response!!!</p>