Very unhelpful

<p>My wages was transfered to my account from a FNB account. The funds are not reflecting and I sent an email to the customer care line to assist. The agent then told me that I need to go to FNB for assistance. I rep**** that my bank is Absa and that my employer did their part in providing me with proof that the payment was successfully transfered and I also verified the payment online on the FNB website. The response to that was that I need to ask my employer to go to the bank to enquire. How can I do that and expect them to take their time to go and stand in a bank after all documents was provided to me. Is there no way that Absa can try and assist me as my employer cannot go to the bank.</p>