MJ
Maleeka J
1 reviews | Active since Oct 2022
14 May 2023, 09:45
Very unhappy with the lack of information and bad service
I received a cash send from someone through Absa bank. But everytime I try to withdraw the cash it keeps telling me...Transaction not allowed 55. But all the details I enter is correct. And I'm urgently in need of that cash. And when I call the help center then nobody answers...I don't want to speak to a robot😡😡😡😡😡
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
15 May 2023, 08:28Dear Maleeka Jakoet
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***9
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply15 May 2023, 08:28
Official
Dear Maleeka Jakoet
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***9
Kind regards,
Group Customer Care
Rezona Louw
Absa's replyOfficial
17 May 2023, 12:22 Dear Maleeka Jakoet
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***9.
Kindly provide our office with the account or ID number of the person who send you the cashsend by close of business 16 May 2023, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***9.
Kindly provide our office with the account or ID number of the person who send you the cashsend by close of business 16 May 2023, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
Absa's reply17 May 2023, 12:22
Official
Dear Maleeka Jakoet
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***9.
Kindly provide our office with the account or ID number of the person who send you the cashsend by close of business 16 May 2023, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***9.
Kindly provide our office with the account or ID number of the person who send you the cashsend by close of business 16 May 2023, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care