Very unhappy with ABSA
Report leaking pipe in bathroom 20 May 2019. Pipe fix 24 May 2019. Tiles were removed and step in shower to fix pipe. Till now i am waiting to fix bathroom tiles. Im working night shift this week and from next week day shift for 4 weeks means no one will be at home. Bathroom can not be used with this broken tiles. Can this take so long for ABSA to sort a customer for paying insurance every year since 1997. Can this take so long ABSA. Would like a manager to phone me. Very unhappy customer for the second time. claim nr **********
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Replies (2)
Absa's replyOfficial
06 Jun 2019, 14:55Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Absa's reply06 Jun 2019, 14:55
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
's updateReviewer Update
07 Jun 2019, 07:52Thanks for your reply. Please keep in mind Monday 10 June im working dayshift for 4 weeks and nobody at home. This matter is very urgent. I hope you can assist a.s.a.p
's update07 Jun 2019, 07:52
Reviewer Update
Thanks for your reply. Please keep in mind Monday 10 June im working dayshift for 4 weeks and nobody at home. This matter is very urgent. I hope you can assist a.s.a.p