1 reviews | Active since Jul 2015
VERY UNHAPPY ABSA CLIENT - PERSONAL LOANS
I APP**** FOR A PERSONAL LOAN ON WEDNESDAY 15TH JULY 2015. I SENT THROUGH ALL MY DOCUMENTS AS THEY REQUESTED AND MY QUOTE I RECEIVED ON FRIDAY THE 17TH JULY 2015. SINCE I RECEIVED MY QUOTE I HAVE HAD ENDLESS DRAMA TRYING TO GET HOLD OF ANYBODY THAT CAN ACTUALLY FINALISE MY QUOTE. I PHONE NUMEROUS TIMES ON FRIDAY 17 TH JULY 2015 AND EVERY TIME THE SAME THING HAPPENS. THE CONSULTANT TRIES TO GET HOLD OF AN ASSESSOR AND PROMISES ME THAT THE ASSESSOR WILL CONTACT ME BACK WHICH UP UNTIL NOW STILL HAS NOT HAPPENED. ABSA EVEN SENT ME AN SMS ON SATURDAY 18TH JULY 2015 TO SAY IM MUST KINDLY CONTACT THE POINT OF APPLICATION TO FINALISE THE PAYOUT. TODAY MONDAY 20TH JULY 2015 I HAVE ALREADY PHONED 3 TIMES WITH STILL NO LUCK TO GET HOLD OF AN ASSESSOR (APPARENTLY HER NAME IS CHERISE) TO FINALISE MY PAYOUT. I HAVE NOW COME TO A POINT OF REALLY BEING ANNOYED THAT NO ONE BUT NO ONE ACTUALLY PHONES YOU BACK NO MATTER HOW MANY TIMES YOU TELL THEM YOU ARE UNHAPPY BECAUSE I PHONED SO MANY TIMES ALREADY. <br> <br> WHAT IS GOING ON AT ABSA CALL CENTRE FOR PERSONAL LOANS
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
