SP
Sarah P
1 reviews | Active since Mar 2021
02 Mar 2021, 13:56
VERY unhappy ABSA client!!
Yet again I have heard nothing from ABSA?? I will now be taking this further and reporting this matter to the Ombudsman and social media. I have another house in Durban with FNB and Insurance is Outsurance. They have been absolutely fantastic and not had a problem at all with them. Their service is fantastic and they keep you updated and informed. Absa on the other hand, extremely disappointed.
I am completely disgusted with ABSA as the assessor came on the 3rd of February and to date, have had no correspondence from yourselves whatsoever!! Each time it rains or storms my house gets more damaged. I have sleepless nights because of this......
ONE VERY UNHAPPY CLIENT!! Sarah Fase
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Absa's replyOfficial
02 Mar 2021, 16:12 Dear Sarah, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
Best regards,
Absa's reply02 Mar 2021, 16:12
Official
Dear Sarah, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
Best regards,