Very unhappy

There are things that you can over look in life by the not bad service from a service provider that is dealing with my money. It just happens that yesterday was the tipping point with regards to the bad service and the lack of customer care. I just don't understand that you have a platform that you have to use in order to lodge a complaint and that platform itself is just as *********** as all the service that you have been complaining about.

So yesterday i lodged a complaint with ABSA and I was told but the lady that was assisting me, due to the nature of my matter the matter was marked urgent. Mind you the reason that landed me up in this department was due to the wrong information that was communicated to me by one of the Staff members at Balfour Mall ABSA. Now I am unable to get to my money when they said that it would be available.

I do understand that there are turn around times to complaints and working in the service industry myself i understand how this should be communicated to a customer in order for the client to understand. When a Complaint is marked urgent, and you have been informed that one needs to get hold of there fund and you still do nothing to get hold of the customer at that time . Just to inform the poor sucker that you are still investigating and you will get back to them and giving a turn around time.

This is not the first time that i am having issues with ABSA, but i have got to a point where i think moving to another bank is the only other option that i see. I really would hate to get gray hairs over people who don't care about customers.

I'm really disappointed in the service.

Regards Very unhappy